Arlington Community Federal Credit Union Columbia Pike, Falls Church

Arlington Community Federal Credit Union Reviews

• D

  Di Viaggio
  1

  I have been a credit union member for the past two years with no issues whatsoever. Last week I called their customer service and asked if they offered notary services, and they said yes, no appointment was needed. I just had to go there during business hours. On Friday, 06/24, I drove 40min from home to this location to get the documents I needed notarized. I had to wait for a couple of minutes until someone could assist. Armando, one of their representatives, came and asked what I needed to notarize. I explained it was some documents for my mortgage company; he said they only notarize employment verifications and other sorts of paper. He went to ask his manager to double-check, and he came back out with the same information. He said I could go to an attorney's office or somewhere that offers notary services like UPS. My problem is the waste of my time. I drove almost an hour for this and called in advance to avoid this from happening. When I called, no one mentioned this. Another thing to mention, if your bank offers this kind of “notary service,” it’s a joke. They act like they are lawyers validating documents. Notaries are only validating signatures. That’s it! I ended up going to UPS; it was done in minutes, and they asked for my ID and filled out the form I had. It bothers me when institutions like this say they offer you these services so they can get your business, but when you are going to use it, they bring in a different meaning of what they meant by offering it.

  Response from the owner

  Hi Di, thank you for letting us know about your experience. I am sorry that we weren't able to fulfill your service needs and that it was not communicated clearly. We aim to provide remarkable service to our members in every interaction and we fell short this time. Please send us a message at [email protected] or in mobile messaging with the best way to contact you and we will reach out to see how we can make it right. We value you as a member and greatly appreciate this feedback so we can continually improve our service!

• p

  patrick withrow
  1

  We put $2250 into their ATM and the machine only counted $1750. We tried to communicate with the bank to give us our missing $500 but they essentially called us liars and refused to help us. Regarding their reply, no one has reached out yet with any willingness to solve this issue. An update, after months of talking around in circles the bank has reiterated that they will steal your money and will find all manner of excuse to avoid taking any accountability.

  Response from the owner

  Mr. Withrow, thank you so much for letting us know about your experience. We are sorry to hear that it did not meet our standards of remarkable service, but we are committed to listening and making it right. Our team has reached out to discuss next steps, and we appreciate your time to help us improve your experience!

• R

  Ruslan Guliyev
  1

  Applied for refinance my car. bank representative called me and let me know that they gonna send me email (never got it) with a list all documents i need to send to them, next day got email about rejection without any reason 😏

  Response from the owner

  Thank you for letting us know about your experience. We are sorry that our response did not meet your expectations, nor did it meet our service standards. Our team will be in touch to see how we can make it right. Thank you again!

• A

  Andy Hong
  2

  I’ve been a member for almost 10 years and although they offer great rates and incentives whenever you need something beyond your standard banking needs (getting a loan for example) it’s impossible to get in touch with anyone or have someone call you back. On several occasions I’ve applied for a loan, had them run my credit and get approved only to not have anyone follow up with me or help me finish the process. This has caused me to go with different businesses/companies over the years for all my other financial needs. Ironically for a business to say “we’re with you” on their homepage they haven’t really been there for me.

  Response from the owner

  Hi Andy, Thank you for your membership and for sharing your experience with us. We strive to deliver remarkable service and prompt responses to all of our members and are sorry to hear that we have not met your expectations -- or ours! We value your membership and want to prove that we ARE with you! If you will send a quick email to [email protected], our Member Service team will connect with you to hear more about your experience and make it right. Thank you!

• S

  Samantha Saunders
  3

  Customer Service is horrible!! I have been with them for over 15 years and it has completely gone down the drain with in these last couple of years. The two staff I encountered here were condescending and rude. I will call half the time I'm lucky ill get a call back. I have called over the last couple of months with two different situations and it still hasn't got fixed. The one I spoke with recently said he would talk with his manager about my situation. When I asked when he would call back he told me I would maybe call you back after lunch because my lunch time is in 15 minutes. Did I get a call? No..so I called again another young man was condescending and after he told he wasn't willing to help or address the situation. Told me well get a good night rest can't help you. Update: I did get a call to resolve the situation. I recommended for there staff to get customer service training as well. The women I spoke with were very nice I seem to only have issues with the men. It was told to me they were spoken to. Thank you to the manager for solving the situation and the young lady who helped me fix the other situation. I updated to 3 stars due to the women who were nice in helping me.

  Response from the owner

  Samantha - we're so sorry to hear that you haven't received the remarkable service that we work hard to provide. It sounds like we missed the mark in supporting you. We're committed to making it right. We would really appreciate it if you would be willing to email us at [email protected] so we can learn about where things went wrong and make sure to be better in the future. Thank you for taking the time to let us know that we have work to do.

• J

  Juan Chavez
  1

  I have all types of accounts with Arlington Credit Union. I can honestly say they are no longer a great community bank. Arlington County employees should stay clear, their customer service and staff are no longer too notch. It’s ridiculous that you have to wait days to get a loan even look at, or to even receive a phone call. They are horrible.

  Response from the owner

  Hi Juan, I am sorry to hear that your recent experience with us did not meet your expectations. We value your membership and are committed to providing you with the remarkable service you have come to expect. Our Member Service team will be reaching out to you to see how we can make it right. Thank you!

• J

  Justin Artz
  5

  The Arlington Community Federal Credit Union is outstanding! It truly shows that the credit union is focused on exceeding its members expectations through the products they offer and their customer service. I have been a member for over 6 years and continue to be impressed. The mobile banking platform is one of the best I've seen and I can do just about everything without driving to a branch. I've referred three friends/family members since joining and they were just as impressed. Keep up the great work!

• t

  therese johns (Taraiz zaidouni)
  5

  It always shocks me when people write bad reviews. I have been a member for more than 10 years. I had multiple car loans and accounts. I have never had a problem with them. the staff is always courteous and professional and their services are much better than the banks that are too big to fail.

• N

  Nejwa Ali
  1

  Working with Nancy Sundstrom was a nightmare. It was like pulling teeth in order to get information or understand if she processed my application. I had to send a document 4-5 times to her in order for her to finally process it. I told her I was hoping to complete this application ASAP but she just did not care about that and barely responded to me. And then the branch manager James Wade never explained the requirements for qualifying for the 2.99% interest rate, and I learned about them only after I applied for the loan and they ran my credit report -that was a huge disappointment.

• P

  Peter Slonina
  5

  My wife and I joined ACFCU after we got married to merge our household financials. We were both disenchanted with totally corrupt commercial banking institutions (e.g., BOA, Wells Fargo). We couldn't be happier with the quality of service and the personal feel of this bank. Frankly, it's a little strange to enter a bank and feel so comfortable with the staff; I actually trust the advice and support - go figure, what a novel idea when dealing with your money. Since joining, we've establishing a variety of accounts all with extremely great rates - AND, I'm confident I'm not getting slammed with hidden fees like BOA.