Capital One Bank W 7th St, Frederick

Capital One Bank Reviews

• G

  Gloria Hoppe
  1

  Their idea of customer service leaves much to be desired. In line now 13 minutes for drive thru and still 2 cars ahead of me. Fees going in effect to deal with a teller seem ridiculous. Bank associates seem to randomly apply rules because they are not consistent visit to visit. I dread having to come to the bank.

• b

  bebe lu
  1

  OMG this place is horrible. I had the worse experience that I ever had at any bank. I am still shocked and I believe it is just this location. I'm from Rockville and I have never experience such lack of customer service at a bank there. I've also been to the gaithersburg location many times and it is absolutely a breeze going to both of those locations. I actually bragged to my friend about this bank recently then they told me they had to go through fingerprinting and had to pay a fee to cash a check that was less then 1k. I couldn't believe what I was hearing because before I opened an account there I would visit the gaithersburg location and my experience was pleasant, the tellers would encourage me to open an account with them but the process to cash a check never felt absurd. So I decided to go to this location today for the first time, was asked to scan my ID which expired and wouldn't work. The teller just looked at me like "there is nothing I can do for you". I can't imagine having obvious credentials and being an account holder getting treated that way then he asked me to use my checking card and to enter the pin. All these are steps I never had to do at the other locations , they would physically look at my ID and look up my account from there I didn't need to know the pin or enter or scan anything. Such disgusting behavior so if my license is expired I can't make deposits on my account. I usually would be out of there in a few minutes but today I was there longer I actually was so di that I wanted to leave immediately without properly putting my funds in my wallet that is how uncomfortable I was I left out of there in a rush. I found my valid license and overall could not wait to be done so I could leave that horrible location. Next time I am going to the Rockville /Gaithersburg location but I will start looking for a better bank in this area and close my account with them. I can't imagine getting treated like that. It's unfortunate but I will no longer even try to brag about banking with them. Very sad and dissapointed.

  Response from the owner

  Hi there, thanks for sharing your recent visit with us. We recently changed our policy and we will require additional verification when making cash deposit with a teller. We hope you understand that the change was made to increase security. If you have any additional questions or concerns please give us a ring at 1-800-655-2265. Thank you. ^AB

• R

  Rachel Garcia
  5

  This branch is the best! They are always fast, nice, and friendly. They ask if you are on your break, and really do try to make sure you are in and out quickly. The staff is just awesome! Hands down, best branch!

  Response from the owner

  This write-up definitely has us blushing and probably will for a good month or so. Thanks for the review, Rachel - we're so happy to be able to give you an amazing experience and we hope to see you again, chat w/ you online, or hear from you @ 800.655.2265 for anything & everything banking!

• S

  S R
  1

  Terrible service, Thierry sofon is a manager whos ego is in the stratosphere and customer service skills in the gutter.

• E

  EndermanOuch
  1

  Steals all your money doesnt help you in crisis. oh and btw they advertise that Capital one will help you win crisis happens. litterly no help and i got in contact with them they couldnt help me

• V

  Virginia Librand Wagner
  4

  Its my bank and both in person and online banking services.

• E

  E F
  1

  Capital One customer service is very poor

• B

  Bryant Carreras
  1

  Nabeela was rude and condescending. Needs customer service etiquette and better comprehensive skills.

  Response from the owner

  Definitely not the sentiment we aim for here, Bryant. Appreciate you taking the time to share your experience - we've doc'd this review as feedback for the right folks. ^AJS