Capital One Bank Reviews
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Minelva H.5I had to drive all the way up here because there's no branch near me. The drive is long but the employees here are great. They have excellent customer service. The bank is also really nice inside! But overall, I can say, I've never had such a nice experience with customer service at a bank. I switched to them because WellsFargo was not working for us. I also love the flexibility of the app! Def recommend.
Response from the ownerMinelva - you're awesome, just like saving money.^AS
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Jill Namename5These people saved my butt! I made it to this branch with only two minutes until closing and everyone was beyond friendly and welcoming. I had multiple transactions i had to do, that were imperative to making our closing date on our new family home, and Yrene was knowledgeable and efficient. Their whole team came together to complete my unusually complex document requests, and stayed past their closing time to assist me. Thank you so much! 5 star staff and service!!
Response from the ownerJill! This review made us grin ear-to-ear. We're so glad that we were able to help you out, especially on such a time crunch, and you better believe we've shown this review to regional branch leadership. Thanks so much for taking the time to share your experience with us. ^VS
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William Copeland1I love the tellers here but this BANK has no clue. I am a customer/acct holder here and I am calling from outside the actual bank. I want to inquire on an auto loan for my company and no one can answer the phone. Never will understand how they can stay in business! Our business account and personal accounts are here. As I stated the tellers are great but will be changing banks soon. What happened to great customer service???? All of this customer service starts at the top and perhaps they have the wrong CEO.
Response from the ownerWe know your time is valuable and that sitting on hold is never ideal. We'll be sure to doc this feedback so your voice is heard.^AS
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OB 11I went and tried to cash a check from an employer whi has an account with them. They requested my ID and a Social Security Number. Also they wanted to charge me $7.00 for cashing the check, since I didn't have an account with them. I reminded them that I had a legal note from Capital One, issued by one of their customers, and they needed to honor it, but they didn't care, they go by their intrusive and greedy policy. I really hope the new government starts looking into these predatory business practices.
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One The Crow !5Always courteous and almost zero wait time. I realize we are doing a lot of online banking still I'll hate to see banks such as this one be discarded or closed because of low traffic. Face to face communication is sometimes quite necessary when dealing with my money.
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Erick C1Customer service couldn’t be worst. I wallet was just stolen so I needed some cash to get by while I receive my new debit card and even though they had all my info, they didn’t let any at all.
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Jim Harwood5This has to be one of the best branch banks around. I do most of my banking online, but when I need to visit the bank, I always go here. Wait times are low; service is exemplary.
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JP Kennedy2with all of the capital one branches closing and most of the ATM machines not working, this bank has gone in the dumps-- they basically make money off of 'late fees' now and will do anything they can to keep charging you $35--- stay away from this credit card company
Response from the ownerHey John - Closing a branch is never easy decision, and we do understand the impact it has on our customers. Critical feedback is key in improving the Customer Experience, and we'll be sure to get yours in front of all the right eyes to ensure your voice is heard. That being said, if things ever seem off with your account (fees included) give us a buzz via online chat or phone call so we can dig into the specifics. ^AJS
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Andrew Orlans5The staff here are very helpful and friendly. Great bank, awful architecture!
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Arianna Chicoine5Katie was so helpful. We actually enjoy going to this branch more than any other.
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FAQs
1. How Can I Get Connection With Capital One Bank?
Simply dial this phone number +1 703-753-6468. You can also search through their website and fill out the application form online.3. How Can I Get a Loan at Capital One Bank?
To get starterd, you can search through their website and fill out the application form online. If you are searching for fast payday loans, you can click here for more details.5. What to Do if I Fail to Repay My Loan?
Simply have a talk with your lender if you are struggling with the monthly payments. Different lenders have different standards to deferred payment. Remember to check out carefully before signing any loan agreement.
2. What Is the Site Of Capital One Bank? How Can I Access This Store?
Capital One Bank is situated at 8092 Crescent Park Dr, Gainesville, VA 20155, United States. Please carefully check the map and find the most convenient way to access it.4. Is Capital One Bank an Agency or a Lender?
Capital One Bank is a Bank. To make your lending process fast and easy, we connect you wth a wide range of reputed lenders over the internet. You can visit our official site to secure a personal loan online with no hard credit check.6. Does Capital One Bank Offer Loans for Bad Credit?
Yes, but if you want to higher your chances of getting approved, you can turn to our broker service! Just turn to our online service to get an installment loan even with your low credit scores.