Capital One Bank Rd, Riverhead

Capital One Bank Reviews

• J

  Jeffrey
  5

  As a first-time business owner, Capital One in Riverhead was extremely helpful in walking me through the process. I’m glad I set an appointment here as the employee named Gabby that helped me was both courteous and thorough. The same goes for another colleague of hers named Chris that helped us through the process. It was a simple appointment for creating a small-business account that I was delighted to open here.

  Response from the owner

  This is great feedback, and we appreciate you sharing it with us. Rest assured—we've sent it straight to Chris and Gabby's manager. ^VS

• D

  Darlene Roces
  1

  Switch banks, I did! After months of trying to get the faulty Cap One online banking app corrected, after 8+ hours of trying to get through Cap One’s artificial intelligence to contact customer service or my local branch who usually doesn’t answer their phones, after mailing Cap One’s corporate office, I decided it was easier to switch banks. In my first encounter, I spoke with more human beings for a longer period of time than was ever available to me through Cap One.

  Response from the owner

  We definitely understand your frustration here.This is never the expirience we aim for and we'll be sure to get your expirience in front of the right team.^AS

• G

  Greg Schaeffler
  5

  I go in for coin rolls frequently. Every teller ive worked with has been super friendly. Other locations havent been as welcoming, but I absolutely love making transactions with the folks here

• P

  Phil Wilkinson
  1

  Bank has gone WAY WAY downhill over the past few years. No personalized service. Go there one day and then go there a week later and it’s conpletely different staff. Unfriendly. Not helpful. They make up rules as they go along. At this point the only reason why I still bank with them is it’s convenient for me to do so. Will definitely be switching banks as soon as the time is right. Much better options out there whether it’s for you personally or for a business.

  Response from the owner

  Hi Phil—the experience you describe falls far short of the top-notch customer service we aim for. Rest assured your feedback has been documented and passed along to the right people. ^MS

• N

  Nagumi Mestizo
  5

  In this Bank their employees are so kind & humble! They gonna bring you all the services as well! In my case I’m using Capital One Bank since 2010 and I never has any issue with my account, My money or anything else!

  Response from the owner

  You just made our day and we're more than happy to make yours. Thanks for the props, Nagumi!^AS

• J

  Jocelin Mendez
  5

  Honestly I can’t conplain been with them for years and they e always been very nice and try to help as much as possible even when you walk in the workers there are very nice at least I’ve never had a bad experience

• C

  Carson Gallo (Carson J Gallo)
  1

  Manager there is completely incompetent, the interns know more about what there doing than that lady does. Had to make a scene just to be properly helped.

• M

  Mujer de acero Soriano
  5

  Good Credit card , Good Bank