Capital One Bank Ryan St, Lake Charles

Capital One Bank Reviews

• A

  Ave Maria
  1

  Bank is clean and spacious. Staff member Monique (May 28, 2020 9:30am) is not customer service material. Her presence is rude and and she is lacking basic customers skill. Overtalking the customer, not allowing customer time to ask questions significantly dropped my interests in opening an account with her. Her demeanor is rude and unapproachable.

• B

  Baranda Husband
  1

  It’s a shame they can’t even answer a phone I can’t wait until I get all my stuff transferred to close that account! Zero customer service for years now and blame it on Covid!!

• M

  M. Anna Alleman
  1

  Branch employees are rude and the service to assist customers is non existent

  Response from the owner

  Definitely not the vibe we try to supply here. We'll make sure to doc this post as feedback to ensure it's seen by the right eyes.^AS

• J

  Joy Mitchell
  1

  Know wonder there are so many one star reviews. Thanks for letting me know about the Large fee for cashing there own checks after you give me back my check to endorse and ask for 2 forms of ID; plus they enforce other rules here that are not applicable at other branches. Ill I'll make sure to let everyone I know.

• A

  Amanda Ogea
  1

  I genuinely don’t understand the point of this place. There’s no need for a brick and mortar location if employees will just going to repeatedly tell me to go to the app, website, or any of the assorted phone numbers for what I’m trying to work on. It’s not like I came here for the fun of it. The blank stares and general lethargy of the staff are equally frustrating.

• M

  Melissa Stombaugh
  1

  Drive thru needs major improvements. Waiting over 45 minutes to make a deposit. Rude staff. Can we for the love of God get the line moving can we get someone else a little faster to work the commercial line. Such a waste of time and gas to be sitting in line for this long

• B

  Brian Borel
  2

  Still has boarded up windows almost a year later and most of the local branches are being closed. Not a good time to be a capital one customer.

  Response from the owner

  We did a little digging and it looks like this branch was closed for cleaning. Things should be back up and running.^AS

• B

  Barbara Alcantara
  1

  Why even care for customers!! I don't even understand why they have bankers if all they can tell you is to check it online!! If we have to do everything online then they don't have to pay the bankers they are absolutely worthless and rude!!👎👎👎

• R

  Robin Norris
  3

  The hours are not conducive to a normal 8 to 5 work schedule. If the drive through could stay open until 6PM it would make a huge difference.

  Response from the owner

  Thanks for the feedback, Robin. We hear you on this and will make sure to get this post in front of the right eyes.^AS

• R

  Raymond Pettigrew
  1

  Only one branch open in Lake Charles..lines out the door to get anything done in bank. NO desk people to help. Everything goes to the 4 tellers that are open..time to find another bank!