Capital One Bank Belcrest Rd, Hyattsville

Capital One Bank Reviews

• D

  Dawn Hodose
  5

  Honestly, this is one of the best branches. Whenever I'm there, most of the teller windows are being operated, so the line is pretty quick. I also have seen more personalized service for those who have accessibilty issues.

  Response from the owner

  Sounds like we need to take a trip over to Prince George's Plaza to bask in all that awesome.^AS

• A

  Alana Smith
  5

  I love this branch I have had problems with the drive up atm before but they handled the problem quick with with great customer service but when I go inside they are very fast professional I never had any problems in and out just how I like it Kendrya one of the professional tellers that assisted me was so kind made it so easy and Refreshing to get everything I needed done with a nice smile and A1 attitude I wish everywhere I went that I needed customer assistance I had her simply the best thank you

• J

  Jackie Mendoza (Jackie)
  1

  Christopher was very rude, I wanted to withdraw a certain amount of money he proceeded to tell me that they only had small amount of cash, And that when I was done deciding what to do to come back in line and move to the side. I go into the bank not to be told what How much I can withdraw... Luckily came back in line and Jessica was super nice, didn’t ask questions. They should have more people like her!

• P

  Patrick Burke
  4

  I have banked here for one year as of this writing, and have had only good experiences with their customer service. They have been helpful in making change for a garage sale, providing a cashier's check, and public notary service. Checks can be deposited into your account by feeding them into the ATM outside the front door. The only down side is that there is often a lengthy line in the lobby for business other than dealing with a teller. But they do have staff assigned to greet you and assess your needs so they can more quickly connect you with the appropriate desk.

• S

  Sarah Factor
  1

  Terrible customer service. Never enough member servce people to help. I literally drive to silver spring to do my banking. I have literally waited in the waiting area for an hour overheard the teller tell another customer that thier network was down all before anybody actually approached to inform me. I have NEVER had a good experience here. If you need to make a deposit or something quick fine, but of you are looking for responsive, helpful, customer oriented people don't waste your time.

• S

  Sean Troxell
  1

  Don't come here if you want to accomplish anything beyond making a deposit. All they want is your money. Customer service is dead.

• Z

  Zach Stone
  2

  Service uncharacteristically slow compared to other branches. Have been there many times with nobody at the reception desk and the sign in iPad off. Complementary items like coffee and water often unfilled or broken. The long wait times seem due to slow service and bad organization and things like their computers being slow/broken as opposed to crowding. I also don’t really care about these things, but there’s been dirt and/or trash on the floor every time I’ve had to come in. The people are usually nice.

  Response from the owner

  Thanks for tapping us in here, Zach. This isn't at all the impression we're looking to give off, and we've passed this post along to our leadership team for review. ^JG

• W

  Wilson Bui
  5

  The manager by the name of Francisco at this branch was a huge help to me in a time of urgent need. I had to wire money to a title company for a settlement meeting that same afternoon (due to unforeseen delays from a poor performing Title Company). Francisco sat me down, took ownership, and worked hard to exhaust every option we could to send the money the same day. He even empathized with my challenges and shared his own experiences with housing in the past. Before the end of the morning, he was able to set up the wire and within a couple of hours, I was able to close on the house! It's folks like him that strive to provide excellent service no matter what that keep businesses like Capital One running! Definitely 5+ star service and I look forward to working with Capital One more in the future.

  Response from the owner

  Hey Wilson - Now this is what we're talkin' about! We know home closings can be a long and winding road and we're so happy to hear Francisco was able to help you cross the finish line. We'll be sure to pass this shout-out on to our branch leadership :) ^AJS

• T

  ThatKidfromBKLYN !!
  1

  I was making a withdraw because of them out they told me to come in... No problem I came in I gave my ID then gets questioned and and told I'm not in the system and was my address the current... There's always good news to hear specially when you've been banking with their sense they've been Chevy Chase. I kept cool and found my account number on my phone app gave it to The clerk and it came right up amazing!!! I was to it was because my last name was spelled with 2 letters not one. Ahhhhhh IF MY NAME IS BILL AND LIVED AT THE WHITE HOUSE And u ONLY HAVE BIL with everything else the same😠😠😠🤔being a loyalty customer doesnt seem to pan ot much anymore.....🤗🤗🤗🤗 Thanks for sharing🤣🤣😂😂

• J

  Joshua Arnold
  1

  Cash deposit atm never works. Twice in 2 weeks. These atm encountered an error gives card back and your left with 30 min+ phone call to the claims department. Very convenient!

  Response from the owner

  This isn't what we aim here and will be sure to get this feedback over to the right teams.^AS