Capital One Bank Francis Lewis Blvd, Queens

Capital One Bank Reviews

• V

  Valencia Vending
  2

  The employees at this location are quite chatty regardless of a long line or not. I came in to make a withdrawal and all I heard for over five minutes were casual conversation between the teller and who appeared to be her manager. When I asked if the teller was available I was asked to give them a few more moments. This seems to be the trend with their physical locations which I don’t appreciate because the majority of their customers bank online so when we have to physically come into the bank, you’d expect the service to be quicker. Doesn’t seem to be priority for them.

  Response from the owner

  Definitely not the sentiment we aim for here. Appreciate you taking the time to share your experience, Valencia - we've doc'd this review as feedback for the right folks. Your voice is heard. ^AJS

• J

  Jujubees711
  1

  I went in due to fraudulent activity on my business account. They told me I needed an appointment. I said I could come in that Friday. I showed up on Friday and the bank was closed. There was a sign saying, "We'll be back shortly." But it didn't say what time shortly was? I came back the next day and the same sign saying, "We'll be back shortly" was still up. Customers were not happy. One woman said she's been trying to access her safety deposit box for two days. We didn't know what was going on? Was another branch closing? I went back on Monday and it was open. I waited 15 mins and finally was able to ask if someone could help me with a new account number. They said have a seat. I waited another 10 mins. I see a bank employee (the same one who told me to come back Friday) come out from the back to get her lunch from a delivery guy. I ask her if someone could help me? She said, "No, we're so busy after being closed for two days." She also said that I needed an appointment. She was pleasant but not very accommodating after all of the trouble I've been through. I told her, I came here on Friday like we agreed and you were closed for two days. She said she could make an appointment somewhere else. But I wasn't driving to another location in another town. I have clients that need to pay me. I can't wait any longer. Apparently, she has time for lunch but not for clients. I can't tell you how many lunches I've worked through to help clients. I told her I would be opening an account with Chase in Bay Terrace. And I did. Chase was happy to have a new customer. They signed me up quickly. I updated my PayPal account and my clients were able to pay me. Bye Capital One,

  Response from the owner

  This is certainly isn't the experience we strive for. We hate to see you go and have been sure to share this review with leadership to ensure your voice is heard.^AS

• l

  lance li
  3

  I have been with Capital one Bank for number of years. To my great surprise, with the Covid-19 pandemic, I visited this branch, because of the closure of the branch in Bay Terrace Shopping Mall, I have to visit this branch. However, there are many times, I have to wait for at least 40 minutes. Besides, the ATM machine keeps being out of order, I understand that Covid-19 does contribute to this delay somehow, but people at this branch are supposed to work closer to be EFFICIENT!! Esperaba cuarenta minutos para el servicio hoy, podría améliorer el servicio más rápido? La máquina automática del banco siempre no trabaja demasiado.

• S

  Serap Haziray
  1

  It’s raining line is all the way outside l waited more then half an hour just for deposit. First time and last time l guess never again this location !!!

• J

  Joel Cobham
  2

  There was a long line no security people were packed on top of each other and out of the 6 teller booths there were only 2 tellers available a total inconvenience

• R

  Ran Pake
  3

  Good Location. Right off Francis Lewis blvd. Drive thru can get backed up. Need more people working here.

• n

  nata Lilly
  1

  This atm is never in service so frustrating, everytime I go it never works, might as well shut this location down.

  Response from the owner

  We definitely understand the frustration here - what good's an ATM if it's on the fritz? We'll shoot this over to our ATM squad so they can take a peak under the hood. ^AJS