Capital One Bank Jericho Tpke, Commack

Capital One Bank Reviews

• f

  felipe fernandez
  1

  I hope this gets to the supervisor because today December 9th I went to this bank to get a cashier check and I asked a women named Anna to see if she can get someone that speak Spanish and she started laughing and making fun of me cause I didn’t know how to speak English and even the other cashiers were telling her to stop and I’m only writing this because I didn’t think it was professional and I don’t want any Hispanic person that comes to this bank to get made fun of for not being able to speak English. There was this one guy that actually was very nice and he was very helpful

• g

  gregory harlow
  1

  I attempted to withdraw money from my account earlier today. I was denied access because I have a medical condition. My drivers license is on medical suspension, thus can not be renewed, and because of this I was not allowed to withdraw my money. I offered my debit and credit cards issued by capital one, as well as alternative government ID, but was denied again. Staff was extremely rude and began to discuss my condition loudly where everyone can hear. Numerous violations of the ADA, and also extremely embarrassing. I am without my money, and have no way to pay my bills. Good thing my lawyer doesn't discriminate.

  Response from the owner

  Hey Gregory - We're committed to ensuring our branches are welcoming and inclusive spaces for everyone. We've shared this review with leadership to ensure your voice is heard. ^AJS

• C

  Charles Eggleton
  3

  After waiting 15 minutes at the drive up while the teller served multiple customers at her teller window, I offered that serving one inside then one at the drive up would be equitable. I was, in turn, lectured that while those inside were mandated to social distance I was safe in my car. Probably not the best customer relations and probably not her decision to make

• A

  Alan Bombria
  5

  Banks, in general, are soul eating suckage, but the people at this branch are cool and helpful. Thank you nameless employees.

  Response from the owner

  😎.^AS

• T

  Thomas Kennedy
  1

  How can you close all these branches. And then have a line for a teller. I use to use Smithtown and Brentwood branch. I went to Commack and there is a line 12 deep.

• G

  Gregory Sforza
  1

  This is not about this branch but against capital one as a whole. I have been banking with them since they took over North Fork bank, many, many years ago. We moved our personal accts. several years ago. My business account is going too.They make doing business extremely difficult. They are structured so that no one has the ability to think for themselves or correct issues they create. The information they give you is normally bad. The will freeze client payments for random explainable reasons ($25,000 just recently, repeat customer) and puts holds funds. You will never get a call notifying you there is a problem and you are lucky to get a timely letter. Several years ago they tried to get me into a business loan and sign without giving me the interest rate, when I pressed them the rate was not what they promised, ridiculous AND they wanted to take my grandfathered 3% for life line of credit and almost triple that rate. It's going to be a huge pain to move this acct. but I have to.

• L

  Layla Ferrante
  1

  ATM ate my debit card; Took three phone calls because I was disconnect on the first two calls; once when the rep tried to transfer me, once for unknown reasons. Was not able to get my card out of the machine so had to cancel it and now have to wait two business days for new card. A number of customers came into the vestibule to use the machine, which I told them was broken. They ALL said this machine breaks on a regular basis. Capital One used to be a great bank, but since they closed the two branches closest to my home AND the branch closest to my job, I have not had good experiences with branches further away. Very disappointed and will be looking for a new bank.

  Response from the owner

  Thanks for the heads up here, Layla—we're getting this info to our ATM team to dispatch a tech ASAP. ^NW

• B

  B G
  1

  This was once a great bank and is now the worst bank I’ve ever used. I’m thinking of closing my accounts. Too much bad to type about them!

• N

  Natu Kure
  1

  A customer held up the drive through for almos t30mins. Any transaction more than 5mins the teller should direct the customer to come inside, that is how its suppose to be. Drive through is not for customerservice but quicky transactions.

• J

  Joy Tuxson
  1

  Went in today to deposit 2 checks- was told one of my 3 accounts was overdrawn I sat down with a "Banker" Zack" who was rude and condescending, like he was doing me a favor and annoyed I needed his help! I'm a business woman, have 3 accounts with Cap One and if I treated my clients like that I would have no checks to deposit. I latter called from my office to speak with a manager and the "gentleman" on the phone was just as rude. He told me the Manager was out today, there was no assistant manager and when I finally said yes to speaking with a Banker was put me on hold with music until I finally I hung up. Only reason I gave 1 star was so I could post. My advice is go to another Bank. I'll probably move my accounts. Very Unprofessional.

  Response from the owner

  This is not the feeling we aim for and appreciate you sharing this experience with us. Rest assured, we're passing this to our Market Manager for coaching. In the meantime, if you're needing an account review, login via desktop or laptop and tap 'Chat' or give us a buzz at 1.800.655.2265.