Capital One Bank Baltimore Ave, Beltsville

Capital One Bank Reviews

• P

  Philip Pinkney
  1

  I just came into the Beltsville Branch to inquire about opening up a checking and savings account. There were 5 Tellers total, 1 with a customer and two on the phone conducting business. The two that appeared to have the ability to assist just sat there. One young lady got a up and walked away, while the other older lady continued to, what looked like paperwork, focus on her task instead of helping a customer. Horrible experience, as I was the only person in the line for 5+ minutes. I will not be coming back.

• J

  Jorge Colon-Morales
  1

  I went to Capital One branch located in Beltsville, MD at around 4:45pm. The doors where locked. But the branch hours decal at the door says 5:00pm. Two employees saw me and turn their heads and continued doing whatever they were doing. If you all too lazy to work until 5pm. You should consider to change the hours of operations on your doors decals. Totally wrong and unacceptable. 👎

  Response from the owner

  This is certainly not the experience we're aiming for. Rest assured we've documented your feedback and will get it in front of the right eyes. ^MS

• E

  Erica Smith
  1

  This is the worst Capital One Bank I have ever been to!!!! My worst experience was when I came in to make a multi part deposit and the teller failed to deposit a substantial amount of cash into my account. I noticed when I checked my online account the next day. No one at the bank notified me of the error I had to go back in and of course there was no manager present. In fact everytime I have banked here there has never been a manager present. I never received an apology from a manager. Do NOT bank at this location

  Response from the owner

  Sounds like we dropped the ball here & that's definitely not how we want things to go—rest assured, we're getting this review in front of the right eyes so your feedback is heard. ^NW

• M

  Muhammad Ali
  1

  At Beltsville maryland branch 10800 Baltimore ave , January 31st 6:30pm i have deposit to my business ATM # 027 amount $1100 for some how machine return $180 i have try few time to deposit machine says machine cannot accept deposit now i have reported to to claim department for $920 no receipt no track i am really scared from this branch service, coz most of time machine doesn't work here . I am lost my thrust on that branch anymore.i am so disappointed by there poor management.

  Response from the owner

  Glad to hear our claims team's on the case here, & we appreciate the heads up so we can get an ATM tech dispatched as well. ^NW

• B

  Beatriz Munoz
  5

  It was my first time coming to this branch. I was just passing by and couldn't understand their new ATM. Went inside for help and this gentleman Carlos Nicely helped me use the ATM step by step. That's good customer service👍👍two thumbs up best branch so far..😊

  Response from the owner

  We've evolved our products and love walking side by side with our customers through this digital revolution. Thanks for the shout out and we'll be sure to share this review with Carlos for you. Feel free to give us a buzz at 1.800.655.2265 if you need help with any of our products.

• p

  purewin chadha
  2

  Hopeless Service. Associates are rude. You have wait 20 -25 minutes to get any associates on phone. Never will bank for my needs. have to go there as Company i work for has an Business account there.

  Response from the owner

  Hi there, Purewin. Thanks for taking the time to communicate your experience—it sounds like it certainly fell short of the type of service we aim for. We've documented your feedback so we can meet the mark next time around. ^MS

• R

  Rachel Castillo
  2

  There’s always something wrong with their drive thru ATMs.

• L

  Lynne Wang
  1

  This capital one bank is closed, I went to this morning at 9:15. the door was locked.

• Y

  Yvon (dtm)
  3

  For associate service, take a plenty of time and arrive early. You will get stuck in the line for over 2 hours. Nice reps though.

• G

  Google Account
  5

  Miss Cindy is amazing! She was very helpful with all of my complicated questions.

  Response from the owner

  Cindy, Cindy, Cindy! It's okay - The branch team doesn't mind sharing the spotlight with Miss Cindy's top-notch customer service.^AS