Capital One Bank West St, Annapolis

Capital One Bank Reviews

• K

  Karim Sharif
  1

  Never use their bill pay! I sent my rent check in via online bill pay, they deducted the funds from my account and halfway through the month my land lord is asking me where my rent is. I went into this branch in person, it took almost 3 hours to walk away with nothing. The made me spend over an hour on the phone to be told the check had a stop payment and that it would take a week to issue another check... unacceptable to either my land lord or I. No I've had to double pay rent, incurred an $80 late fee and I've been left with nothing in my account. They're unhelpful and when things go wrong they are NOT there to support their customers but.... they have no issue sitting on thousands of your dollars! I went home.... changed my direct deposit.... and wrote this review. Next I will close all my account. What a pain, now I have to stitch all my bills and auto debits. Never ever again with Capital One

• B

  Bonnie Poole
  1

  Not the friendliest bank in town. Went in recently to visit my safe deposit box. It was a Saturday and maybe that's why the employee I spoke with was in such a mood, but I went thinking they need to improve their customer service!

  Response from the owner

  Feedback is always key here and we'll take all we can get. Thanks for taking the time to loop us in on your experience - we'll be sure to get it in front of the right eyes. ^AJS

• B

  Bill G
  1

  Non-existent customer service throughout all branches. I was trying to find out about opening a CD. Called Waldorf 5 times over 2 hours, auto switchboard hung up on me whenever I selected the option to speak with someone (no message, just "click"). Tried Annapolis instead (further away), finally got through and was put on hold "for a moment". 16 minutes later I gave up. Do they think they're the only bank around? I had another account with them about 5 years ago. Terrible then, terrible now.

  Response from the owner

  Oof - this certainly isn't the experience we strive for so definitely get the frustration here. We'll be sure to doc this experience as feedback so your voice is heard. ^AJS

• D

  Donna Powers
  5

  My branch closed years ago and started going to West St. Location. The tellers were always nice n helpful. I had a problem with my business account and they corrected the issues for me . I have no complaints of this branch.

• B

  Buddy Bella
  3

  //Update: I received interim feedback from capital One.// Arrived at Capital One at 2:20 to make an international transfer. Still waiting after 40 minutes. Now told it’s too late to do the transfer since international transfers stop at 3pm.

  Response from the owner

  Thanks for sharing your branch visit with us and we apologize for your wait time. We'll get your feedback in front of our branch leadership. ^AB

• G

  Grundy Mackey
  1

  The teller, LuBella, was very rude over the phone. I asked for a manager and she informed me that there was not a manager on site. I called back and left a message for Roderick Dozier and two weeks later and still no return call.

• B

  Bruce Ekstrand
  1

  Capital One turned off my debit card without notifying me. I had much money in the account due to SS income. I went to the bank, and they ended up closing my account totally, without giving any reason. Unthinkable! Beware this bank.

• K

  Karen Mitchell
  1

  My location closed so starting going to next closest which also closed. Whenever I call the service line I am told I must go to the branch which is now 45 minutes away. Today they changed my mobile deposit limit and are telling me I have to go to the branch to fix it. Time for a new bank.

  Response from the owner

  We definitely wanna make sure we're exploring all options here—feel free to hop on the full site & tap the chat bubble in the lower left corner of your transactions page so we can get connected securely. ^NW

• R

  R Noel
  5

  I give this place 5 stars! It's always clean and the staff are very polite. And they get you out very quickly. Thanks Capital one. You guys are awesome!

  Response from the owner

  Efficiency is what we're after, and it sounds like we're hittin' the mark here. Thanks for the kind words, Rhonda. ^VS

• D

  Diego Zayas
  1

  Good bank bad service with the manager