Capital One Bank Bureau Dr, Gaithersburg

Capital One Bank Reviews

• B

  Bunny
  5

  Been coming to this location since 2015. Drive thru ATM is always in service and tellers inside have always been pleasant. I’m grateful to have a reliable CO in the area

  Response from the owner

  We're grateful for customers like you :)^AS

• R

  Roger Lee
  1

  This branch deposited my check and cash into other person’s account. That is crazy! That is because they input the wrong personal info into their system and they did not double check the account info before deposit the money. I don’t know how come the don’t have SOP for handling our assets. How can I trust this bank? They want to few days to fix the mistake. I just hope to take back my money soon and switch to other banker. Capital made too many mistakes. If I can, I will rate zero star.

  Response from the owner

  Thanks for bringing this to our attention, Roger - please give us a ring at 1-800-655-2265 so we can take a closer look together over a secure line. ^MS

• C

  Christopher S (Chris, Riski)
  1

  I just arrive to make a new account, and I waited about 30 minutes for my turn.. then they told me that I had to make an appointment.. I waited 30 minutes for what? Other capital one bank do not request appointment. This management is terrible, and terrible customer service!

• z

  zhu wendy
  1

  Opened a checking account month ago, went back 2 weeks ago because i don't receive any check. They told me they ordered check book for me and expect it few days in my mail. After 2 weeks waiting with no check book i visit again, was told the checking account do not have any check book. LOL. Great work Capital One. Who will trust this kind of attitude people with their money!!! Will never give third chance for this bank in my life.

• C

  Chris Jan
  5

  Amazing at the usual grumpy people reviewing... This is a very nice branch with people that are always extremely polite and helpful, they even offer you coffee while you wait to deposit a check. Those 1 star barkers, get a life.

• F

  Francis Ying
  5

  I don’t usually use this branch but I find the staff so polite and super helpful. Really appreciate the service. Thanks.

• N

  Norma Neuberg
  5

  I always get very good service at this branch. They are very polite and efficient.

• S

  Suzuki Shigeru
  1

  Do not use this branch. They are snobbish. They do not have manner to handle their customer's money. I am withdrawing all money. Number of stars I want give is ZERO, but..

• Z

  Zee Ahmed
  5

  Great customer service and very helpful. Enjoyed my experience at this branch.

• Q

  Queen Nubia
  5

  Fast service. Very clean. Courteous customer service.