Capital City Bank 5th St, Macon

Capital City Bank Reviews

• A

  Amanda Stone
  1

  Just called there to speak to someone about getting a loan and she didn't know who to send the call to. I told her I needed to speak to a customer service representative and she still wouldn't send me to anyone. Worse experience ever with calling a bank. I ended up just having to hang up on her and calling another bank.

  Response from the owner

  Hi Amanda, We are sorry to hear you were disappointed by your interaction today but appreciate you sharing your concerns. At Capital City Bank, we aim to make exceptional service the standard, so we want to know about it when we don’t hit the mark. Rest assured, we are taking your comments to heart. We will share them with the manager so the issue can be addressed. Thanks very much for your time.

• s

  shawn coleman
  1

  Worst bank I ever had, they will take your money frfr

  Response from the owner

  Hi Shawn. We are sorry you are feeling frustrated and would love an opportunity to see how we can help! Since Google is not a secure forum, we cannot discuss your account here. However, we have bankers available by phone at 888.671.0400 weekdays between 8 a.m. and 6 p.m. and on Saturdays from 9 a.m. until noon. In addition, you can chat with us online at www.ccbg.com weekdays between 7 a.m. and 10 p.m. and Saturdays from 9 a.m. until noon. We appreciate your business and your patience as we sort out this situation.