Capital City Bank Spring Hill Dr, Spring Hill

Capital City Bank Reviews

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  Michael Williamson
  5

  When I first moved to this bank I was apprehensive about a lack of locations and their small business cap in relation to the bigger banks in the area. I have been so pleased with my experience with this branch and the bank overall that I would recommend this bank and this branch to anyone no matter what size of business or account. They helped me with my business accounts when I was working and now that I'm primarily retired they help me more. This is a perfect example of the old time small community bank but now they offer everything that any other bank does except they also offer stability. The staff is always the same , they know you and your life and become your friends as much as your personal bankers. That is something you need in a bank. I was with Barnett Bank before they became whatever they were before Bank of America and I never knew anyone in the branch because they kept changing. With every merger it seemed that service went downhill. That is not an issue here and I like it!! Thank you for almost 20 years of excellent service. I highly recommend them to anyone new to the area.

  Response from the owner

  Hi Michael! Thanks so much for your kind words and for sharing your experience! It’s our goal to wow our clients every time, and we are so glad we were able to leave you feeling well taken care of today. We appreciate your business!

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  Maritza D
  1

  I have attempted to do business with this company because my family and I were looking to build our forever home. Trying to get a construction loan was the worst experience I have ever had especially with this company and a specific Loan Officer named Barbara S. Went on vacation in the middle of running my information and never once got back to me about the loan process. I would never recommend this company nor that loan officer for the unprofessionalism I experienced with them.DO NOT WASTE YOUR TIME WITH THIS PLACE, Find anther company to do business with, for your sake.

  Response from the owner

  Hi Maritza. We are sorry to hear you had a frustrating experience, as we strive to put our clients first. We would welcome the opportunity to learn more about your situation and see what we can do to help. Please email [email protected] at your convenience. We look forward to working with you.

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  MyLoans Business
  1

  Just a word of caution to all the business owners— if I were you I’d think twice before using Capital City Bank. They decided to freeze my business + personal account this evening, leaving me stranded at dinner and without gas... they froze over $24,000 of my money over 1 small transaction they wanted to “review”. When I contacted them they said their review department closed at 6 and my accounts would be on hold until tomorrow. Also, my business account currently shows I’m $10 MILLION negative. This is extremely unprofessional and genuinely frightening.

  Response from the owner

  Hi MAC Business, We are sorry you are feeling frustrated and would love an opportunity to see how we can help! Since Google is not a secure forum, we cannot discuss your account here. However, we have bankers available by phone at 888.671.0400 weekdays between 8 a.m. and 6 p.m. and on Saturdays from 9 a.m. until noon. In addition, you can chat with us online at www.ccbg.com weekdays between 7 a.m. and 10 p.m. and Saturdays from 9 a.m. until noon. We appreciate your business and your patience as we sort out this situation.

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  Will Brady
  5

  I have been a customer of Capital City Bank for 10 years and I have never been charged for anything I have done there other than a certified check. The people who work at all of the local branches have been wonderful. They bend over backwards to help people in every department. I wear many different types of clothing so I think that the previous complaint is incorrect as well. I don't think Capital City bank will miss Mr. Berenis as a customer if he decides to bank elsewhere. They are the nicest people I have ever dealt with anywhere. Will Brady

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  Liz Casner, Your Hometown Realtor
  5

  Absolutely love this Bank! I've tried other big Banks and they are terrible. You walk in this place and everybody knows your name they personally welcome you and care for you as you are your number one customer at all times! Marsha is an amazing woman always on the ball and goes the extra mile. That staff is amazing!!!!!!!

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  Wilma M
  5

  Of all the banks I’ve have ever dealt with, this one is by far the best. Vanessa and her tellers are wonderful. They are so friendly and helpful. Lisa has assisted me some very important business matters and is always so cheerful. We truly enjoy banking with CCB.

  Response from the owner

  Hi, Wilma. Thanks so much for your kind words and for sharing your experience! It’s our goal to wow our clients every time, and we are so glad we were able to leave you feeling well taken care of today. We appreciate your business!

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  Celtic SkyWoman
  5

  Great bank for so many reasons. Their customer service is excellent ! Thank you Capital City Bank !