Capital City Bank N Calhoun St, Tallahassee

Capital City Bank Reviews

• L

  Liam Lyon
  1

  My car broke down in the pouring rain and I was able to roll into this bank's parking lot. I called for a tow (2hr. wait, of course and hot and muggy too) and went inside to fill the manager in on my situation and let them know I was waiting on a tow. They thanked me for telling them, then asked me to leave their bank immediately! I mentioned that it was pouring rain outside and my car was dead (no power, AC, wipers, etc.), I had nowhere to go but to stand in the rain or sit in my car with no AC, etc. They did not even think about assisting me! I even offered to apply for a mortgage (legitimately), which they said I couldn't do there (never suggested that I apply for a savings account or anything else!) They just refused to let me stand there for 1 minute to avoid the downpour. Needless to say I'll never do business with these mean, insensitive people, and I hope nobody else does either!

  Response from the owner

  Hi Liam, We are sorry to hear you were disappointed by your visit at the office today but appreciate you sharing your concerns. At Capital City Bank, we aim to make exceptional service the standard, so we want to know about it when we don’t hit the mark. Rest assured, we are taking your comments to heart. We will share them with the leadership of the office so the issue can be addressed. Thanks very much for bringing this to our attention.

• D

  Desiree Knight
  1

  ATM took my money didn't return card and all I was told to do is fill out a dispute form and wait up to ten days as if it's an acceptable answer. I will be closing my account and I definitely will not be referring

• M

  Madelon Horwich
  5

  I’ve banked here for most of my adult life. Best customer service ever; local bank.

  Response from the owner

  Hi Madelon! Your comment just made our day! We aim to make exceptional service the standard here, and it’s great to hear feedback on how we’re doing. It’s our pleasure being your Banker! Thanks so much for your business.

• J

  Jessica Huntsinger
  5

  Great customer service from tellers and management!!