CapEd Credit Union N Meridian Rd, Kuna

CapEd Credit Union Reviews

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  Robbie Miller
  5

  This place is top notch. I come in once a week at least. Everyone in there knows my name, and the service is great. Im generally in and out. Today i got there a few minutes after closing and they waved me in and still made my deposit. Not sure what else you could ask for. Keep up the good service!!

  Response from the owner

  Robbie, we appreciate you taking the time to tell us about your experiences at our Kuna branch. We're happy to hear that they're going above and beyond for our members. We have shared your praise with our team there and we look forward to continue assisting you!

• L

  Laurie Wylie
  1

  I could have banked anywhere in Idaho and apparently I chose poorly. The other reviews that say they got the runaround, no joke. The same thing happened to us. We applied for a business loan. We got 6 weeks of the runaround by a male chauvinist. Women beware. When they finally got back to us, they said they don't do this type of loan. They could have told us that weeks ago and we would have been on our way. Epic waste of time.

  Response from the owner

  Hello Laurie, We would like to thank you for taking the time to leave this valuable feedback, and we apologize for the experience detailed in your review. This is not reflective of the CapEd values or mission. We will take this feedback to heart and ensure that the concerns that you have raised are addressed. If you would like to provide any additional information, please contact us at 208-884-0150 ext 6053.

• D

  David Prost
  1

  Just went in to open a checking account at CapEd in Kuna. We're brand new to the area. Two SRs were busy with customers. One staff member was in their office, seemingly doing nothing ,and watched as the lobby filled with people in line, but did not come out to help or inquire. Waited a good 5+ minutes and we were then called up. When we said we wanted to open a checking account, we were told to wait for a form the SR printed. When the SR handed us the form, she said to sit down and fill out the 7 questions. It took less time to fill out the form that it did for her to walk to and from the printer (name, ss#, address, security Q&A, phone, and email). When we said we'd just fill in the form right there and then, we were told that the other seven customers behind us needed to be attended to first because it takes 15 minutes to open a checking account. The SR made no inquiry about what any of the other folks in line were there to do. We were just pushed to the end of the line. We've heard such great things about CapEd's Kasasa checking accounts. Kasasa accounts are surely fantastic, but cannot overcome poor customer service. I'm not certain, but I think there are close to a hundred Idaho financial institutions that would love our business and so we're on to find Kasasa accounts at a bank that values people and focuses on a great customer experience.

  Response from the owner

  We understand that your time is valuable and we appreciate you letting us know about this experience. We are diligently working to increase staffing as quickly as possible, including on-site training. We appreciate you letting us know how this interaction was presented so that we can improve our communication with our members. We are happy to review the procedures in light of your observations and would appreciate the chance to discuss this further. Please feel free to call our specialists directly at 208-884-0150 ext 6053

• J

  Jasmine Torres
  5

  The last two times I have went into this branch for help, Dawn has helped me both times. She’s was extremely professional and helpful!! My experience was great because of her!

  Response from the owner

  Hello Jasmine, Thank you so much for taking the time to let us know about Dawn! She's a valued member of the CapEd family and we're so glad to hear that you've had nothing but the best experiences working with her. We look forward to working with you again soon and hope you have a great day!

• J

  Jessica Trotta
  1

  I am shocked by the poor customer service the hire up employees have. I have been with CapEd for decades. At this point I'm concerned going through the hell of closing all my accounts because I'm so disappointed with the customer service.

  Response from the owner

  We appreciate you taking a moment to bring your concerns to our attention. It is our goal to make sure you are receiving the best possible service from us. We would appreciate the opportunity to work with you to address the experiences you have encountered. Please feel free to call us at 208-884-0150 ext 6053 and one of our account specialists would be happy to help.

• M

  Mike Gardner
  3

  I think this branch was very good when they were open. That is the problem - Cap Ed closed it down due to covid in March I think and will NOT re- open it till new one is built near DB. So new one will not be open till NOV/ DEC! Please be honest with your customers and put permanently closed on website cause ' temporary" is totally dishonest / lie. You have no intention of opening current location ever again!!!

  Response from the owner

  Mr. Gardner, thank you for your recent comment about CapEd’s Kuna branch’s operations. We acknowledge your concern and have received your comments regarding its current temporary closure. We, too, want to provide services that are safe for both our employees and members during the COVID-19 pandemic challenges. Our management team’s intention has never been to remove our Kuna branch from service availability until the new location is ready for occupancy. Currently, the Kuna branch, along with most other CapEd locations, is available for lobby interactions on an appointment basis. Our branch management team is closely monitoring the impacts of COVID-19 on our community and operations and is desirous to reopen all locations to walk-in traffic when it is deemed safe to do so. To get the most up-to-date information regarding the availability of branch services, please refer to our the locations page of our website: Locations | CapEd Credit Union. Should you wish to discuss your concerns further, you are welcome to contact Jessica Bevis, our SVP of Branch Operations, via email at [email protected] or telephone at 208-884-0150 ext. 4745.

• T

  TiAnna Borg
  1

  Very unsatisfied. In the past it only took one day to apply and get a loan for both my cars. Went to get a boat loan took 3 full days. Got the run around every day. Finally I told the lady doing loans there that she has one hour to finish my documents (on the 3rd day). Imagine that, she got it finished. I will never go to this branch again. And will never recommend it.

• N

  Nicholas Huggins
  5

  I was helped by Cheryl at my last visit and her care, patience, and competency made for a enjoyable and productive visit.

  Response from the owner

  Hi Nicholas, Thanks so much for taking the time out of your day to let us know about your experiences! We love hearing from our members and will make sure to pass the praise on!

• A

  Adam Donar
  5

  We are just happy that bald guy from Meridian/Overland branch doesn’t work here.

  Response from the owner

  Hello Adam, We appreciate you taking the time to share your thoughts with us. If you have any additional feedback or concerns, please reach out to one of our specialists at 208-884-0150 ext 6053. We look forward to working with you in the future and hope that you have a great day.

• A

  Anita V
  5

  Thank you for helping these out of towners..your service was above what and beyond our expectations

  Response from the owner

  Hello Anita, Thanks so much for taking time out of your day to let us know about your visit to our Kuna branch! CapEd strives to take care of anyone that comes through our doors, whether they're long time members or just passing through! Have an amazing day!