Cambridge Savings Bank Sudbury Rd, Concord

Cambridge Savings Bank Reviews

• R

  Rizwan Jagani
  5

  Excellent Service from Bill and the team! Despite closing time, Bill went the extra mile to arrange a safety deposit box for us at another location when they did not have the size we wanted at this location. Rare service that should not go unrecognized!

  Response from the owner

  Rizwan, we’re so happy to hear about your experience with Bill and the rest of the CSB team. Thank you.

• B

  Bjorn Jackson
  1

  I felt very discriminated against due to disabilities. The person at the teller’s window was even encouraging us to go to another bank, instead of staying at Cambridge Savings Bank, which I have used my whole life. Time pressured because they were closing soon and saying the system was going to shut down. Could not do my transaction in time due to my disabilities and time pressure. We left. We live far away from this bank and have stayed because we have been devoted to using Cambridge Savings Bank due to how to dedicated and friendly the other staff members at other branches have been.I am quite upset by this interaction and feel disrespected.

  Response from the owner

  We're sorry to hear your concerns. Can you please call us at 888.418.5626 during our business hours (Monday-Friday 9am-4pm or Saturday 9am-1pm). Or please email us at [email protected] and provide a phone number at which we can reach you. We'd like to look into this further.

• Z

  Zerozero Two
  5

  I've recently moved to town and opened an account with CSB since their rates are very attractive. The staff members are friendly, flexible and welcoming. A few days ago I found my mistake after I stepped out of the bank. Inattentively I wrote a wrong amount on my withdrawal slip. The bank was already closed. So I knocked the door. Not only Mathi let me in, but also she allowed me to correct my mistake. As a result, I was able to withdraw the amount that I wanted to have. Excellent customer service!

  Response from the owner

  We appreciate your positive feedback about our customer service! At CSB, our goal is to provide the exceptional customer service and superior product options that are essential to our “Always you” motto. We’re glad to see that our Concord team is living the brand!

• D

  David Matthews
  3

  I have used CSB for many years for my small business. They had a special small business account which provided ACH transfers for $25 a month. Then about 1 1/2 years ago, I started to get bills for $100 for ACH transfers. It turns out they had eliminated my type of account and didn't bother to inform me in any way. After about 1 year of phone calls and emails, I was able to get reimbursed for many months of fees, but it was a pretty painful experience. I had to go with a different account as they no longer have that option and no longer have the ability of doing ACH transfers. I would suggest trying other banks if you're a small business.

  Response from the owner

  I’m very sorry to hear about your experience. In 2018, we updated our business accounts in an effort to better serve our business customers. At that time, we notified customers of the changes that would take place (and provided updated account disclosures) by mail. Although we were able to reach many customers by phone to have a conversation about exactly which new account would best suit their needs, it sounds as though we only reached you by mail at that time. Again, I’m sorry to hear about the inconvenience that ensued. I do, however, want to assure you that we currently offer a Small Business Checking account. Additionally, we do still offer ACH origination services as part of our Cash Management package. If you’d like to discuss making an account change, please don’t hesitate to contact us. You can reach our Cash Management team directly at 617-441-7051. Alternatively, you can email your contact number to us at [email protected] so that we can call you. Thanks again for your help – we’ll look forward to working with you to get you into a package that satisfies all of your business banking needs!

• J

  Jay Bee
  5

  I've been using CSB in Concord for around 10 years and love it there because the staff is very efficient and pretty much stays consistent enough that that they know me and are helpful to my needs.

  Response from the owner

  Thanks for the kind words, Jay! We are so happy to have you as our customer.