CALCOE Federal Credit Union N 16th Ave, Yakima

CALCOE Federal Credit Union Reviews

• M

  Maria Juarez
  4

  Ive only dealt with Calcoe Federal Credit Union a couple of times and both times they were very polite and helpful.

  Response from the owner

  Thanks Maria!

• A

  Annalies Roskamp
  1

  The people who work at this bank are so RUDE. I was on the phone with Able and he interrupted me so many time and was super unprofessional. He also has been accusing us of stuff we have not been doing. It’s been nothing but complications throughout our loan. If I could leave no stars I would. I highly recommend NOT using this bank.

  Response from the owner

  Hi Annalies, thank you for your feedback. Upon investigation into the situation, it sounds like we were able to resolve the issue. If the issue has not been resolved, please let us know at [email protected] and we will follow up with you.

• S

  Steven Gonzalez
  2

  Called three times get some checks delivered and were never sent. It seems everytime I go the employees dont know what there doing they are very friendly. However they are not very good at their job.

  Response from the owner

  Thank you for your review. We are continually looking for ways to improve which is why your feedback is important. Please email us at [email protected] so we may follow up directly with you.

• G

  George Garcia
  1

  This bank use to be good,they use be polite and would help you out now the staff is rude and unhelpful, after years of having a bank account and getting multiple loans I have closed my bank acct. I can longer tolerate the unprofessional attitude both branches have come to have.

  Response from the owner

  We’re sorry to hear you had a difficult experience. We do not have contact information on file for you. Please call 509-248-4308 and ask for a manager so that we can discuss the situation with you. Thank you.

• c

  colossus of rhodes
  5

  can you say simply outstanding? this is one credit union that understands taking care of your customers is priority one. on more than one occasion, greg (the bank manager) has personally assisted me in some very dire financial situations. if more banks/credit unions understood this, perhaps maybe they would propser. i see many many years of my loyal service as i ascend the corporate ladder.

• A

  Anthony Munn
  1

  $20 to make a car payment over the phone is absolutely ridiculous!! This place has been good to me except this lol. $5 is manageable, $20 for a payment over the phone is a joke and robbery... just sayin. 2020 people

  Response from the owner

  Anthony, thank you for your feedback. We strive to keep our services affordable. The fee you incurred is due to the cost of card processing charged by Visa and vendor to CALCOE. CALCOE offers several convenient and completely free options which we’d be more than happy to assist you in setting up. Please connect with us in branch, over the phone at 509.248.4308, or email us at [email protected].

• A

  Alena Kissel
  5

  I have had an account for 38 years with Calcoe CU. Wonderful staff, always professional and personal. They know who I am, and I have never had a bad experience.

  Response from the owner

  Awesome! Thanks Alena!

• D

  Dailene Sampson
  1

  The service is really bad very unprofessional rude staff. I felt as if they don't care about their customers. Rude on the phone and in person, I highly would not recommend them to anyone. If I could No stars would be selected.

  Response from the owner

  We are sorry you have had this experience. We will be following up with you shortly to discuss the situation.

• J

  Joanna Torres
  1

  Absolutely the worst place to do any kind of business with. Rude staff, terrible attitude, and they blame their own mistakes on their customers.

  Response from the owner

  We’re sorry to hear you had a difficult experience. We do not have contact information on file for you. Please call 509-248-4308 and ask for a manager so that we can discuss the situation with you. Thank you.

• F

  First King Of Kings
  1

  Most unprofessional credit union I have ever dealt with.

  Response from the owner

  We're sorry that you are dissatisfied with your service at CALCOE. We would appreciate further feedback on your experience. Please complete our feedback form: http://bit.ly/CFCU_Feedback.