Busey Bank Glenview Rd, Glenview

Busey Bank Reviews

• M

  MB B
  1

  Terrible. Went to change coins into paper bills, found out there was a 10% of the amount changed fee. Talk about usury! Then they said if you open an account they will waive the fee, this however wasn't true, then it was open a business account and we will waive the fee. All the while they are holding our hundreds of dollars of coins hostage and refuse to return them to us when we refused to pay the fee. After then being told that they would need our business paperwork to open the business account, we balked as in who carries their articles of incorporation, operating agreement, IRS EIN number letter, etc. with them to change some coins at the bank? The manager, I'm sure knew this and then when we protested in a polite but firm manner, they said I was getting abusive...all of this after they had just tried to abuse my wife who had gone in to do the transaction and whom they strung along and took advantage of her english as a second language immigrant lack of sophistication. All of this nonsense coming from a bank that purports to be from a university town, Champaign, Illinois. What a shame! Awful and shameful service! No excuse!

  Response from the owner

  Hello, I apologize for the negative experience that you've had with our bank - this is certainly not the service that we strive to provide our customers. We would like to reach out to discuss your issues. Could you please send your contact information to [email protected] so that we can do so? Thank you.