Burke & Herbert Bank Smoketown Rd, Woodbridge

Burke & Herbert Bank Reviews

• T

  Trish Haskin
  5

  I have nothing else to say but what a fantastic branch and the service you receive is always 5 stars. One special employee always greeted me with a smile and will miss her very much. She always was so positive and always had great advice. And a great listener. I will continue to use this branch. Thank you to all the employee's. They make you feel special and always greet you by name and a smile.

• J

  Jet Lifer
  1

  I’ve been here several times and never had any issues however recently I went to transfer money in my other bank account and Adriana Johnson “helped” me. She asked me to email her my account number and routing number of my other Banks account. When I explained to her I didn’t feel comfortable emailing someone my personal info her response was “I can already see most of it.” My issue was that I didn’t want my info in someone’s email account because and email can be accessed from anywhere but instead of ensuring me my information is safe with Burke and Herbert she was pressuring me for information and even used scare tactics saying my money could be lost if I didn’t email her the info. I’ve wired 10x the amount I asked her to send but at other banks and never had this kind of experience before. I will definitely be closing my accounts at Burke and Herbert and would advise people who already have their money here’s to use another Branch at least!

  Response from the owner

  We are very sorry to hear about this. We pride ourselves in providing excellent customer service and are disappointed to learn that your experience with us was less than satisfactory. We appreciate your business and would love to talk with you. Please call 703-837-3752 to speak with an Area Manager.

• L

  Letty Velasquez
  5

  Always feel welcome, employees are friendly and professional. They always are available to answer any questions,

  Response from the owner

  We are happy to see you had a great experience at our branch. Thank you, Letty!

• n

  nii akwei Allotey
  1

  Do not open an account with bank unless you have the time to check your bank account after every transaction because they’d slam you with fees.

• M

  Mike K
  5

  The employees are always friendly and helpful. Good bank.

• C

  Chris Ragland
  5

  A wonderful place to bank. They remember your name and its always personal service