Broadway Bank - West Commerce Financial Center W Commerce St, San Antonio

Broadway Bank - West Commerce Financial Center Reviews

• J

  John M.
  5

  I went to cash a check as a non-member. Monica was kind and patient enough to show me the benefits of becoming a new member and how it would benefit my new business. She also explained the platinum credit card promotion in the very short time I had. I will definitely come back for both! I felt that she cared about my business and personal banking needs. She was very professional and polite at the same time. We need more people that enjoy their jobs in every type of service like she does. I will make Broadway my bank next time I come by. Unfortunately I was in a rush on the day I met one of your best tellers. Thank you Monica and keep up the great service!

• J

  Josie Perea
  1

  This place sux real bad. If you are waiting in the lobby expect to wait a long time because they have only 1 person on the floor to handle the customers. And if no customers are here that employee that should he handling the lobby goes to the back and never comes to check for customers you always just gotta wait to be seen. The girls and one guy in the back that handle the lines are always flirting with guys or talking about there personal situations. If they see a customer in the lobby they wont say anything at all they just keep talking about what theirs plans are for after they leave. This place needs better workers and more workers working the lobby. Not everyone goes through the lanes.

  Response from the owner

  Josie, Thank you for taking the time to let us know about your experience. We apologize for any inconvenience the long wait may have caused you. We strive to provide our customers with exceptional customer service and will relay your experience to our team so we can better understand how it is we can serve you better next time.

• P

  Pam Carpenter
  1

  This branch is awful. The lobby tellers looked like they were handling the drive thru. The line was long. The wait was long. The location was remote because the downtown central McCullough location is closed on Saturday. It was a light-riddled trek to this location.

• p

  pat garcia
  1

  Service is quick, but customer service is the worst!! Employees yell at you and are extremely rude.

• M

  M H
  5

  Great service from friendly knowledgeable people.