Brite Financial Services W 14 Mile Rd, Madison Heights

Brite Financial Services Reviews

• C

  Christopher Lyle
  1

  The absolute WORST company ive dealt with. Im not just talking about financial company's either. Any company ive done business with is better then this one. Ive been hung up on several times. They've set the phone down and had me talking to no one. I just gave up my car today because this company is 100% TRASH.

• L

  Lori Wheeler
  5

  I called Brite Financial today with a problem and had the good fortune of speaking to Rhonda who not only put my concerns to rest, but, helped me find a solution! Rhonda's friendly attitude, knowledge and professionalism were exceptional. Rhonda is an asset to Brite Financial Services; she represents the company very well!

• S

  SMJ Schafer
  1

  My issue. Insurance. I have faxed proof of insurance, called to verify. Oh "we never received it". Faxed 2nd time to a different #. I was told yes they received it and would notify payment department. I paid my car note without their insurance included. I have received 10 phone calls and texts saying I owe them $15. I refuse to pay Brite Financial for insurance when Im paying for full coverage out of my pocket. Oh and just a side note. I actually still paid them $10 over my actual car note. Started out as a good company. Now Im upset with their unorganization and constant phone calls. Im to the point I need my car, but if Im going to be harrassed about insurance which I have, but your company is too unethical to tell the truth. Come get your car and I'll get a lawyer. I'll call BBB and all news stations. Just tired of the daily BS.

• B

  Bambi Goff
  5

  I spoke with Kayla today. I had received a new debit card and needed to revise my information on my account with Brite Financial. My issue was resolved almost instantly and I was quickly sent the information needed to set up for reoccurring auto pay. I had a great experience. Thank you Kayla.

• A

  Angel Hyche
  5

  I can only say thank you! That despite the horrible experience recently received with multiple personnel with BRite Financial, Kayla has ALWAYS been easy to contact and willing to assist, with a pleasant attitude. My account manager changed and was either unreachable or simply decided to not contact me regarding my situation, but Kayla got the job done! Thank you again.

• N

  Natasha Lapham
  1

  Their so-called “lease” is a scam Even when you have insurance they add it and make you pay for theirs, they gave me an original buy out of $365 at the end of my lease well when the “lease” ended they changed the buyout to over $3,000 and then took the vehicle when I couldn’t pay it right then and there. Avoid this place and their “lease” if you can as it is a scam and fraud

• M

  Mary Patterson
  1

  I begin leasing a car from Car-rite in 2015. I was new to leasing or financing anything. CAR-RITE messed up my payment plan and now I am being penalized and charged additional money to pay off the car. Brite Financial knows CAR-RITE has been messing their customers up and they absolutely do not care! I asked for the dates of these mysterious "missed" payments and theyre stemming from 2015. It's 2018!!! Are you DUMB! Why would yall wait til the car is in the process of being payed off to mention a fake payment. To make MATTERS WORST, The staff is incompetent! The issue with them is that they think what they're saying is always right! Just like they can pull up a screen, so can I! I have every receipt since 2015! Do not play with me when it comes to MY money! When you ask to speak with a Supervisor, theyre never available. I hope they go out of business! I promise you! STAY AWAY FROM THIS SHADY, MONEY HUNGRY, LYING COMPANY! DO NOT GO THROUGH THEM FOR FINANCING OR LEASING!! DO NOT GO THROUGH CAR-RITE EITHER! THEY ARE WORKING TOGETHER TO FINESSE MONEY FROM PEOPLE THAT WORKS HARD!

• G

  Greg Jackson
  2

  This company is great for people 100% needing a car and can not get financed with traditional banks however the monthly payment and interest rates are ridiculous I paid almost $650 a month for a newer (at the time) dodge avenger. Over the course of 3 years I've paid about $23,000 (MSRP for a brand new one is about $20,795) not to mention the couple thousand dollar down payment i put down. At the end of my lease I was giving the option to buy if I paid them another $4,000... Don't get me wrong at the time i "leased" the "USED" car i was in a pinch and they helped out and financed me however had I been smart enough to figure out I would be paying about $10,000 more than I would for a brand new one. I would have probably looked elsewhere. My point is if you're in a pinch i guess go with them but expect to pay out of this world interest on it. Your number one choice should be a traditional bank before these guys.

• S

  Sherry Wardlaw
  1

  I understand if a person is late on their payments but life happens. Brite Financial clearly does not understand this. I go to work everyday and have always paid on time. People fall behind and apparently they dont care. You dont ask a person to get a loan that they probably WONT be able to pay back and then when they get you tell them that doesn't matter. I because your at risk of escalation. I told them i am making the payment in full on Friday and yet, your word does not matter. I can not WAIT to get away from them. They don't care about your loyalty or the fact that you call and give them updates daily! The second im able to get out of this lease i am GONE. PLEASE DO NOT LEASE FROM THEM!! I will not recommend and if any one asks of a good leasing company this is not it. Have a great day!

• A

  Ashley Phillips
  1

  I called one day because my vehicle was "disabled" at the time I did not know it was disabled and the rep I spoke with I asked him how can I tell if my vehicle was shut off, he got smart and said because it wont start, I said, ok but will my battery work? he said yes. I said Ok how would I know that my car is disabled can you tell me are you able to see? He said yes you are disabled... I got offended and said ok, well what needs to happen to get me back running, he said hold on, while he was doing his checks I said (to my self) this is some B.S. I said the real words however. When I said that the agent said maam if you curse at me one more time I will disconnect the call. I said sir I never cursed at you, I said that this is some B.S. he said you know what and Disconnected the call. First of all that was unprofessional, he was out of line and very rude, I am sitting in my car that I pay for every 2 weeks, and because I was late on my payment and forgot 1 payment he treated me like a person who is always late or something. I called and spoke with another rep and she said his name was Erick. Well Erick is a mess... Seriously I was late to work and everything cause of ERICK... P.S. Dont try to get my review removed and say that I am not a real customer or you dont have any record, If you think I would leave my real name on a review where I am still utilizing the services YOU ARE CRAZY!.