Bridgewater Credit Union, A Division of Merrimack Valley Credit Union Shops At 5 Way, Plymouth

Bridgewater Credit Union, A Division of Merrimack Valley Credit Union Reviews

• S

  Sean
  5

  I have belonged to this bank for 15 years. They are good, have done a car loan and HE loan for me. All good rates, easy website to use, seem to me to go all the way in delivering service. Plus free coffee. The manager for the last few years, Steve always seems to do whatever it takes to satisfy the customer. What more do you want more from a a small credit union? This day in age if I can get some competent service, like I do at this bank, I am grateful. Good job bank. Keep it up. Sean

• J

  J Curran
  1

  I called this Bank were I have a savings account & the person I was transfered to mentioned my husband's name first before even verifying who I am. I thought It was odd considering he's only a beneficiary on my account which I solely have. Then I was trying to deposit some gift checks I further discoved I could not because of some weird rules. They lost out on 120,000 deposit because they said I had to add my husband and make my savings account a joint one. There is no reason to force me to do that.I told them I could bring all parties involved but they refused to let me deposit my checks. Very strange way to do business. I don't know if I will anymore.. I might add that no other bank has said there is a problem. I can simply endorse the check & deposit them. Very strange.

  Response from the owner

  We’re sorry to hear about your frustration. We'd like to help you. Please reach out to us at 800-356-0067 and ask for a supervisor-- you can share your comments and details.

• J

  Just Sayn'
  5

  During my interactions at this location I have been treated very well. Each member of the team I encountered was very helpful and responsive to my questions and needs, in particular the branch manager, Steve was particularly helpful. I noticed the negative reviews and was caught off guard because it seemed so far from my own experiences. Thus I needed to put my two cents in (pun intended LOL!). Thank You Again BCU!

• D

  Diane Correia
  1

  I wouldn't even give them a one star. I went into the bank to get change. I wanted 80 one dollar bills for a birthday present. I was told that because I was a past member, the most she could do was 20 after she spoke with her manager. I asked if I was a present member, and was told the same thing. Very poor customer service!!! Isn't that the purpose of a bank, to make change??

  Response from the owner

  Hi Diane - I'm sorry that you didn't have a good experience. Unfortunately, we can only make change for members. It has to be treated as a transaction in our system, so this is not a service that we can offer to non-members. Your current financial institution will likely be able to assist you.

• C

  Calvin Ellis
  1

  They deny loans with no substantial reasoning in order to offer you credit cards instead. Predatory credit union and a waste of time.

• A

  Andrew Ricketts
  1

  Horrendous customer service through out the whole bank

  Response from the owner

  We are sorry to hear that you feel that way. We understand that two senior members of our team have already had conversations with your family this week about your concerns.