Brattleboro Savings & Loan Main St, Brattleboro

Brattleboro Savings & Loan Reviews

• A

  Angela Gray
  1

  When I went to start my small business account there they seem to have no interest in my business based on my size. They never asked questions and never made service recommendations. We ran into a cash flow issue which small businesses do. I misunderstood the timing of deposits and withdrawals and bounced a check. I went to talk to the manager and while she did remove the fees she was dismissive, cut me off, and ended by a conversation by going back to work without saying goodbye A manager from another bank found out we'd opened and came and visited me in person and talked about their understanding of the issues facing us and looked at what we needed and how to coordinate services to make it more cost-effective well as setting us up with a reserve line of credit. I'm really happy with my new bank. I consider BSL elitist and would never recommend them to a small business.

  Response from the owner

  Hi Angela, we’re so sorry you had this experience. Thank you for your feedback. We take customer service seriously and small businesses are very important to us. Please know that we will look into your experience. If you'd like to speak further, please give us a call at (802) 254-5333 and ask to speak with Theresa Masiello.

• J

  Jesse Wismann
  1

  I'd leave zero stars if I could. Atm took money from account and never gave me the cash. When I talked with customer service they were extremely rude and said it wasn't their issue. This isn't the first time I've had an issue with BS&L but it will be the last time. I'll be doing my banking elsewhere.

  Response from the owner

  Sometimes ATMs do malfunction. Since you aren’t a customer of BS&L, you have to submit a claim through your bank, since we can’t verify that your account was actually charged for the withdrawal. They should give you a credit and they’ll get in touch with us. Sorry if that wasn’t made clear when you contacted us.

• E

  Erich Kruger
  5

  My customer service representative today (Ella) went the extra mile by changing our account type, saving our non-profit service fees. Courtesy checks were also offered, and fees waived. Very proud to be banking here.

• S

  Sher Ward
  5

  BSB is a GREAT bank. At the main brach it is great to be greeted with a smile and a teller who knows your name in most cases and friendliness by those who don't yet as well. It is fabulous to always have a "personal banker" also. I like that BSB is local. I love BSB.

• A

  Anthony Wojcik
  5

  I have been banking here for three years now! They never seem to disappoint me. I am always happy to walk in and have everyone greet you with a smile!

  Response from the owner

  I am so happy to hear that!

• D

  Diana Garcia
  1

  Simply the worst costumer service I have ever had. Wasted so much time, energy and money. Very poor communication. One star is too high rating for their quality of service.

• C

  Cayo
  5

  I feel so lucky to have this bank in my town. Service is always personal, friendly, and helpful.

• e

  eric anderson
  5

  Great service, good location. One of the great community banks. Contributes to so many organizations in Brattleboro.

  Response from the owner

  Thank you for this! We are happy to give back to our community!

• R

  Robert Oeser
  5

  You really can still find your home town bank. Right here at the BS&L. It's a great feeling to walk through the doors.

• T

  Timothy Maciel
  5

  I couldn't ask for more from the tellers and other staff at BS&L. They are always courteous, friendly and professional.