BMO Harris Bank MN, Roseville

BMO Harris Bank Reviews

• A

  Amber Drake
  5

  Daniel was so nice! He took the extra time to help me and even went out of his way to make sure I was happy before leaving. Thank you so much! You made my day brighter!

  Response from the owner

  Hi Amber, we really appreciate you taking the time to leave your review, and we are glad to hear that you had a great experience! We will share your feedback with our team and with Daniel. Thank you, BMO Digital Care Team

• K

  K. I.
  1

  Don't think they'll help you. Extremely poor service unless you go in to talk face-to-face, just don't waste your time calling hoping for a banker to talk to. Not worth the trouble and am seriously considering ending my account with BMO Harris over the bad service.

  Response from the owner

  Thanks for reaching out to us. We’re sorry about your recent experience and would like to learn more so we can help find a resolution to any remaining issues. Please send us an email at: [email protected] with your full name and phone number and we’ll arrange for you to be contacted. Thanks again for bringing this to our attention, as your feedback is important to us. – BMO Digital Care Team

• D

  Daune Wright
  2

  I opened my account online last week. Went into Roseville branch for my debit card the next day. They didn't give me a pin. So couldnt use my card..Can't get my little bit of money. Called the phone bank 2 times. 1st time ok. 2nd time Steve was rude an unhelpful. Huffed an puffed during the convo. Didn't want to assist me. I kept explaining I'm older an needed more help. He'd didn't care. I thought this was a nice bank but your customer service workers have no customer service skills. Just opened my account and i will be closing it soon.

  Response from the owner

  Thanks for reaching out to us regarding your recent branch experience, Daune. We’re sorry about your recent experience and would like to learn more, so we can help find a resolution. Please send us an email at: [email protected] with your full name, phone number, a screenshot of this review, and we’ll arrange for you to be contacted. Thanks again for bringing this to our attention, as your feedback is important to us. – BMO Digital Care Team

• J

  Jeremy Newhouse
  5

  I've had my business and personal accounts at every big brand bank in the twin cities. BMO Harris is hands down the best customer service bank in our town. For starters, each branch has their own phone number that you can call and talk to a real-life person in that brach- and they know who you are. These bankers are empowered to answer questions and solve problems over the phone. Their tellers are efficient, I never stand in lines like the big banks. BMO Harris offers far more competitive product and fees than others. I'll be a loyal customer for life!

  Response from the owner

  Thank you so much for your kind words, Jeremy! We really appreciate you taking the time to share your experience with us. Thanks again, BMO Digital Care Team

• C

  Cristian Vazquez (El Chapo)
  4

  BMO at Roseville mn,has a better customer service, I always call them at this location or swing by It's better service than w lake street.

  Response from the owner

  Thank you so much for your kind words, Cristian. We really appreciate you taking the time to share your experience with us. Thank you, BMO Digital Care Team

• D

  Dana Le Duc
  5

  The bank manager at this location went out of the way to help me. The tellers are always friendly.

  Response from the owner

  Hi Dana, we really appreciate you taking the time to leave your review, and we are glad to hear that you had a great experience! We will share your feedback with our team. Thank you, BMO Digital Care Team

• S

  Susie Conley
  1

  It is nearly impossible to get through to the credit card/rewards center. I was on hold for a total of 1hr and 5 mins today and then I was told I will hear back in 72 hours. My rewards balance is screwed up and I cannot get anyone to help me!! They have no online access or email option.

  Response from the owner

  Hello Susie, we’re sorry about your experience and would like to learn more, so we can help find a resolution to any remaining issues. Please send us an email at: [email protected] with your full name and phone number and we’ll arrange for you to be contacted. Thanks again for bringing this to our attention, as your feedback is important to us. – BMO Digital Care Team

• M

  Michelle Visnovec
  1

  I have my auto loan through here and they are terrible! Sometimes they hold my check a week or two before cashing it. I also had my account number stolen by on of their employees they went on a shopping spree with my money! thank goodness my bank TCF noticed this and contacted me and also helped me with investigation and police report. I sure can't wait to be done with this bank!!

• D

  David Brown
  1

  Beware! A first time $15 overdraft fee turned into $83 dollars of bank charges in 10 days. I had ask if some of the fees could be saved. I was told by the bank manager that if it wasn't a bank error she could not do anything about it. And this was not a bank error. So I closed my account. Could not recommend anyone to this bank with such high fees and no forgiveness. Consumers beware!

• A

  Andrew Zandlo
  1

  Conducting business for a larger corporation. I have never had my deposit slips lost as often as I have at this branch. Upon asking for deposit slips, sometimes they refuse due to not having an employee ID, then other days they freely give me the slips, if they can find them. I have had night deposit drops denied because I didn't present ID???? It's night deposit. The only employee that hasn't given me problems or made comments about conducting a same day deposit is kinda lady Jessica, Multiple attempts to speak to management, result in waiting 25 minutes while he visibly sat in his office, when he finally decided to address me, he calls out from across the store, gets defensive immediately and spent more time telling me he was the boss, and if I want him to file a complaint he would be more than happy. Sir, all I wanted was an explanation for arbitrary policies and to address why most of your staff is completely rude. It's ok, Wells Fargo is closer, and my company is more than happy to utilize accounts at Wells Fargo. Little did he know, I was representing a company with over 3000 stores, whoops.