BMO Harris Bank Rose St, La Crosse

BMO Harris Bank Reviews

• T

  Travis DeLap
  1

  BMO truly doesn’t have much to offer for the everyday person unless you have $200k sitting around. I’ve banked here for nearly 12 years and recently made the switch to Altra CU and couldn’t be happier. What really made up my mind about them is when I went to close the account. I asked the teller if there was a minimum balance to which she said she didn’t think so but wasn’t sure since it’s an older account, and that it should be fine. I took her advice, emptied the account, and now 2 weeks later I have a $12 service fee that they won’t reverse. Had I been able to close the account initially (you apparently have to go in for this, I didn’t have time) and gotten correct info from the teller, this all would’ve been avoided. Oh well, lesson learned.

  Response from the owner

  Thanks for reaching out to us regarding your branch experience, Travis. We’re sorry about your recent experience and would like to learn more so that we can help find a resolution to any remaining issues. Please send us an email at: [email protected] with your full name, phone number, and a brief description of your experience (you can copy the comment from your review) and we’ll arrange for you to be contacted. Thanks again for bringing this to our attention, as your feedback is important to us. – BMO Digital Care Team

• D

  David Dashney
  1

  A banker from this branch [Maggie], called be yesterday with literally no time to adequately explain to me their accounts and promotions to me. She was rushing to get off the phone with me to get with her appointment. She stated “ she would call me back in the afternoon.” To no avail! She had a caviller attitude! I call back this morning and she said “she had an emergency.” I have never seen a financial institution 🏦 not be prompt, professional and courteous. This BMO Harris is quite the contrary! Secondly, she [Libby] suggested I speak with her Branch Manager. That’s a conflict right there! I want to speak to their District Manager. There needs to be some accountability here. This Libby, should be written up and this should be placed in her personal file. The Branch Manager agreed with one thing I said to her that if Libby, couldn’t maintain to callback to me she should have delegated that to another banker. Another lackadaisical 🏦 bank!’ Sincerely, David Dashney

  Response from the owner

  Hi, David. Thank you for taking the time to bring this to our attention. We apologize for the recent experience you’ve had at our Rose St location, as this is not how we want our customers to feel about our services. Please email us at [email protected] with your phone number, and we’ll have the branch manager reach out to you to discuss the matter further. Thank you, BMO Digital Care Team

• A

  Adam Etrheim - Celebrations on the River
  1

  I'm shocked at the customer service. A basic question turned into 10 minutes on hold, then a Manager saying "You need to contact Erica, that's all I can say." Click and she hung up!! WOW. Horrible customer service!

  Response from the owner

  Hi, Adam. Thank you for taking the time to bring this to our attention. We apologize for the recent experience you’ve had at our branch, as this is not how we want our customers to feel about our services. Please email us at [email protected] with your phone number, and we’ll have the branch manager reach out to you to discuss the matter further. Thank you, BMO Digital Care Team

• H

  Hazel Brown
  5

  My experiences here are always amazing and the tellers are always such kind folks. I've been banking here for most of my life, even before it was BMO and I will be banking here for the rest of my life.

• A

  Ash Osmond
  5

  My payroll went through this bank and they cashed it for me fee free I now bank here and I love it the Tellers are so friendly and kind its always a pleasure going in.

• D

  Dustin Johnson
  5

  After a poor experience online, I went to this location and was amazed. Maggie helped me with everything and was not only professional but very courteous. Thankful for the great service!

  Response from the owner

  We are pleased to hear that you had a great experience, Dustin! Thanks for taking the time to share your experience and for being a part of the BMO community. We will be sure to share your feedback with our team. Thank you, BMO Digital Care Team

• M

  Matt Marcou
  1

  My payroll checks came from this bank and they want 50.00 to cash it. Duck that....