BMO Harris Bank E Irving Park Rd, Roselle

BMO Harris Bank Reviews

• N

  Nicole Andersen
  1

  I opened my account in the Dundee location 5 years ago. They were fantastic! I moved to Roselle and this is the worst bank with helping people. I called the 800 number they said I had to go to any bank even drive up could do it. So I went to the the drive up to change my address to Roselle they said I'll have to go to the main branch because they don't do that at the drive up. Idk what they do only take deposits only? So I went to the main location to a teller that said no she couldn't help me because that's for a personal banker. So I waited the woman took my Id and said I'd get a confirmation in the mail to confirm my address has been changed it's been 6 weeks no notice.

  Response from the owner

  Thanks for reaching out to us regarding your recent branch experience, Nicole. We’re sorry about your recent experience when you attempted to update your address and would like to learn more so that we can help find a resolution to any remaining issues. Please send us an email at: [email protected] with your full name, phone number, and a brief description of your experience, and we’ll arrange for you to be contacted. Thanks again for bringing this to our attention, as your feedback is important to us. — BMO Digital Care Team

• F

  Faisal H.
  1

  This used to be a great location with quality and professional Bankers but now the The worst bank and even worse customer service. No one is empowered to really address an issue. The manager is useless and the people who work under her even so, even after understand the issue I was having and deeming it legitimate after the personal banker was nice enough to spend time researching it and getting to the bottom of it they still wouldn’t help you out. Closed ALL my accounts here after 15 years will never step a foot inside a BMO and will discourage others from doing so. Chase was very delight and happy to receive my money and business.

• u

  u c
  1

  Probably the worst BMO Harris location there is. Clueless people work here, they act like they have never seen a deposit transaction before, very slow even though there are no customers inside. I will skip this location and will drive further just so I dont have to deal with people that work here.

  Response from the owner

  Thanks for reaching out to us regarding your recent branch experience. We’re sorry about your recent experience and would like to learn more so we can help find a resolution to any remaining issues. Please send us an email at: [email protected] with your full name and phone number and we’ll arrange for you to be contacted. Thanks again for bringing this to our attention, as your feedback is important to us. – BMO Digital Care Team

• M

  Mark Mandel
  1

  This used to be a great local bank but has crashed and burned. There is a shortage of personnel and the loan officers act like you are scum. It’s virtually impossible to get a response on the phone and forget about accessing your leased deposit box without waiting in their lobby for 20-30 minutes before someone shows up to access that department.

  Response from the owner

  Hi, Mark. We’re sorry to learn of the wait time you’ve recently experienced at our Roselle branch. We will forward this feedback over to the branch manager to ensure that we are meeting the needs of our customers. Thank you for taking the time to bring this to our attention. Have a great day, BMO Digital Care Team

• A

  Andrew Curic
  1

  For $15 in service fees, you'd think they could call back, but nope! I call the Roselle branch (the fancy one) and they redirect you to their standard 1-800 number instead of giving an in-house employee. I have another account at Wintrust and WOW, much better service with NO service fees. BMO Harris, you really suck and nobody there even cares about that! Ugh. UPDATE: I had to call three times and visit the bank TWICE to get back some money they short-paid via Mobile Deposit. Seriously, I just cannot stand this place and for $15/month, I may as well go with Chase instead (they have a LOT more features than BMO Harris). Ugh again.

  Response from the owner

  Thanks for reaching out to us, Andrew. We apologize that we have not been able to meet your expectations in this instance. We will forward this feedback to the branch for their review. If you wish to be contacted to discuss further, please send us an email to: [email protected] and we’ll arrange for you to be contacted. Thank you again for bringing this to our attention, as your feedback is important to us. Sincerely, BMO

• J

  Judy Kinal
  4

  Called for information about my checking account and encountered one of the most frustrating robo answering systems.. I was looped around and around. Never got to talk to a personal checking acct. mgr. That option is not offered by the robot. Never had a chance to ask my questions . This did not happen when I could call and be directed by a human.

  Response from the owner

  Thanks for reaching out to us, Judy. We apologize that we have not been able to meet your expectations in this instance. We will have this feedback forward to the branch for their review. If you wish to be contacted to discuss further, please send us an email to: [email protected] and we’ll arrange for you to be contacted. Thank you again for bringing this to our attention, as your feedback is important to us. Thank you, BMO Digital Care Team

• C

  Carol White
  3

  This branch is very hit or miss. My mom banks here and I've had to come a few times to try and help her resolve issues. Thinking of having her switch, although most banks are not that great unfortunately

  Response from the owner

  Thanks for reaching out to us regarding your recent branch experience, Carol. We’re sorry about your recent experience and would like to learn more so we can help find a resolution to any remaining issues. Please send us an email at: [email protected] with your full name and phone number and we’ll arrange for you to be contacted. Thanks again for bringing this to our attention, as your feedback is important to us. – BMO Digital Care Team

• N

  Nick Prim
  5

  I am always amazed at the rude commenters who call the bank people rude. You get what you give, so given the tone of their comments, hardly surprising they were not pleased. I have been in this branch of BMO several times and never had anything other than friendly and polite help from personal bankers to tellers to notary.

  Response from the owner

  Thank you for providing your feedback! We are pleased to hear that you've had great experiences, Nick. We appreciate you being a part of the BMO community! Thank you, BMO Digital Care Team

• L

  Larson Kaser
  5

  Great service in my personal experience. Thank you in particular to Fabiola who stuck around a few minutes after closing on a Saturday to ensure that my wife and I had our joint account opened and funds successfully routed.

  Response from the owner

  Thank you for providing your feedback! We are pleased to hear that you had a great experience, Larson. We appreciate you being a part of the BMO community! Thank you, BMO Digital Care Team

• R

  R A
  1

  Teller Lelah is extremely rude. Will never go here again.

  Response from the owner

  Hi there. Thank you for taking the time to bring this to our attention. We apologize for the recent experience you’ve had at our Roselle branch, as this is not how we want our customers to feel about our services. Please email us at [email protected] with your phone number, and we’ll have the branch manager reach out to you to discuss the matter further. Thank you, BMO Digital Care Team