BMO Harris Bank Cermak Rd, Riverside

BMO Harris Bank Reviews

• L

  Linda Sedlak
  5

  Even though I am not with the result of my fraud investigation and I thought that two months waiting for a decision was not acceptable to inform me that my claim was not a fraud in their opinion. You can not talk to any one in the Fraud Dept.(What are they a special security bunker) and they make the decision without them contacting you personally about your fraud claim. Everyone at the North Riverside bank have always treated me and my mother (who passed 10 yrs ago) with much respect and helpfulness. Mari, Martha and Sheila are courteous and have always been there for me. BMO Harris itself is not like Harris was years ago and they (Bank itself) does not stand by its customers the same as Harris did. Though we can’t go back the Harris, I hope in the future, the Fraud Dept. can be reconstructed to better help their longtime customers. My mother was with Harris for many, many years and that is why when she passed on I continued to keep accounts at this bank. Time for a departmental overhauling of the fraud department bunker. Then again after this 2020 election, who knows what will happen on its own without the people’s choice. Thank you

  Response from the owner

  Hi Linda, thank you for providing us with your rating. If you have any additional feedback you can share to help us improve our customer experience, please email us at [email protected]. We look forward to hearing from you! Thank you, BMO Digital Care Team

• V

  Vanessa Lopez-Dominguez
  4

  Bank has had some improvements that make me content. Not happy overall but enough since the atm finally works at this location and the attendees are quick and friendly.

• F

  Frankie Person
  1

  It’s just a shame they just walking around like you not here. They need to close this Branch down

  Response from the owner

  Hi, Frankie. Thank you for taking the time to bring this to our attention. We apologize for the recent experience you’ve had at our North Riverside branch, as this is not how we want our customers to feel about our services. Please email us at [email protected] with your phone number, and we’ll have the branch manager reach out to you to discuss the matter further. Thank you, BMO Digital Care Team

• D

  Dariela Cossyleon
  1

  The bank manager Mari Camacho is rude and has no interest in providing good customer service.

  Response from the owner

  Hi, Dariela. Thank you for taking the time to bring this to our attention. We apologize for the recent experience you’ve had at our 9101 W Cermak Rd,North Riverside,IL branch, as this is not how we want our customers to feel about our services. Please email us at [email protected] with your phone number, and we’ll have a manager reach out to you to discuss the matter further. Thank you, BMO Digital Care Team