BMO Harris Bank Broadway, Merrillville

BMO Harris Bank Reviews

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  Shannon Ard
  1

  I went to the bank at 4:10 today and it was closed. I understand with Covid people are sick but if you are closing branches early you need to let people know. It's a transaction I can't do through your app so now it has to wait. Very frustrating.

  Response from the owner

  Thanks for reaching out to us, Shannon. We thank you for your feedback. We are aware that our customers may face different time constraints, and are working to ensure that our branch hours of operation are set at a reasonable time frame to serve all customers accordingly. Thank you, BMO Digital Care Team.

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  Samantha White
  5

  I've had a great experience with the bankers at this BMO Harris location each time I've visited. The staff was efficient and kind. They have worked with me very well throughout my banking relationship with them.

  Response from the owner

  Thank you for providing your feedback! We are pleased to hear that you had a great experience, Samantha. We appreciate you being a part of the BMO community! Thank you, BMO Digital Care Team

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  Marcin
  1

  Drove up to drive through and asked if I can do a wire transfer now. Ok. Inside I was told to wait for this one banker, mind you there are other three bankers too. After a couple of minutes I'm told the wait will be 30 minutes and nobody else can help. My time is valuable too and if you can't serve me promptly, a different bank will do. I've had enough with this branch, not the first incident that shows lack of good customer service. Closing accounts. Update: BMO, your cookie cutter response has no value and addresses nothing.

  Response from the owner

  Hi, Marcin. Thank you for taking the time to bring this to our attention. We apologize for the recent experience you’ve had at our branch, as this is not how we want our customers to feel about our services. Please email us at [email protected] with your phone number, and we’ll have the branch manager reach out to you to discuss the matter further. Thank you, BMO Digital Care Team

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  Olijuwan Bates
  1

  Had bad experience with this bank. They don't notify you about anything. The operating system is straight trash and you always have to go in to get something done.

  Response from the owner

  Thanks for reaching out to us regarding your recent branch experience, Olijuwan. We’re sorry about your recent experience and would like to learn more so that we can help find a resolution to any remaining issues. Please send us an email at: [email protected] with your full name, phone number, and a brief description of your experience, and we’ll arrange for you to be contacted. Thanks again for bringing this to our attention, as your feedback is important to us. — BMO Digital Care Team

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  Magi Guillen
  1

  Had the worst customer service there. Tried to apply for a debit card and right away she told me I didn't have good credit. Since when do u need good credit to open up a debit card? From the beginning, manager said who's next and I stand up w my kids cuz I was next and she tells me nevermind the other lady will take me smh I sit down and she looks at me and says ok I can take u.. I just needed a debit card to deposit my checks and she right away denied me . I left the room in 5 min from being there.. smh discrimination at its finest

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  Abby Haines
  1

  I had came up here to put money in my brothers account and I went to the drive threw and one of the lady's was very rude. I was looking at the drive threw hours and the lady told me thy didnt open up until 9:30 and the hour sticker says 9:00am this bank has poor employees...VERY DISAPPOINTMENT!!!!

  Response from the owner

  Hi, Abby. Thank you for taking the time to bring this to our attention. We apologize for the recent experience you’ve had at our Merrillville branch, as this is not how we want our customers to feel about our services. Please email us at [email protected] with your phone number, and we’ll have the branch manager reach out to you to discuss the matter further. Thank you, BMO Digital Care Team

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  Samantha McDougal
  1

  Banker bungled an account by neglecting to follow through with a promo code. I won't put his name, because he was nice. However, I am absolutely disgusted with the process it has taken to fix this. I'm not even sure it will get fixed.

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  Jim Styburski
  1

  Customer service was terrible, And they have had the American Flag hanging upside down in front of the bank for or over a week now

  Response from the owner

  Hi, Jim. Thank you for taking the time to bring this to our attention. We apologize for the recent experience you’ve had at our 7701 Broadway, Merrillville, IN branch, as this is not how we want our customers to feel about our services. Please email us at [email protected] with your phone number, and we’ll have the branch manager reach out to you to discuss the matter further. Thank you, BMO Digital Care Team

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  Jeremy Case
  5

  Best Bank in the Chicago land area.

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  Angelique Zelaye
  5

  The ladies there were so helpful