US #1364 Federal Credit Union Broadway, Merrillville

US #1364 Federal Credit Union Reviews

• D

  Denise Hills
  5

  Received incredible customer service with a recent loan, you have a great team to work with. Rich, Autumn and Candice made our transaction so easy and were so pleasant to work with. Thank you!!!

  Response from the owner

  Thank you for the great review! We're happy to hear that you had a great experience with Rich, Autumn, and Candice and that you're happy with the services U S Federal Credit Union provides!

• V

  Veronica Scott
  5

  I have been banking with this credit union for about 3 or 4 years now. I have been very happy with the services I have received whether opening various accounts to interacting with the staff. I would recommend US Federal 1364 Credit Union to anyone needing a safe, secure, and pleasant banking experience.

  Response from the owner

  Thank you for the great review and for being a member, Veronica! We are glad that you have had great experiences with our staff and that you're happy with the services U S Federal Credit Union provides!

• 

  TENEKS briner
  1

  Made an appointment for 9:30am pulled up at 9:20am. Called to let them know I was outside waiting. Caller said we will come get you shortly. I waited until 10:01am to call to see if they were busy maybe they forgot about me for them to say they looked out the door saw two cars and because it's a liability issue they could not come to vehicle. So they never called me or anything. I did get seen but why wouldn't they give me a call and say we are waiting on you? Instead they wanting me to pull off. If it's a liability issue why have us wait in car thinking someone will come to my car. Just call customer when you guys are ready for them. I feel like if I don't have a steel mill pension in my account I get treated like a poor person. Every client should get treated equally no matter where they work no matter what color their skin is. But once again this is AMERIKKA‼️

  Response from the owner

  Thank you for leaving feedback for our Merrillville branch. We are sorry to hear that you had an unpleasant experience at this location and we take the satisfaction of our membership very seriously. After speaking with our staff we have confirmed that our staff members handled your appointment correctly according to the rules set in place at this branch. During a phone call with you our staff informed you of the new process for members entering our building and we apologize if our instructions were confusing. Although you were in your car in our parking lot when you called in, our staff members will not exit the building and approach any vehicles in the parking lot as this poses a security risk to our staff members. We have sent out a reminder to our staff to be clear with their directions when informing a member of what to do when arriving at our branch for an in-person appointment to take away any possible confusion that may arise. U S Federal Credit Union treats all members with respect and equality regardless of their cultural backgrounds or occupation. We deeply care about our community and we remain a diverse Credit Union with our membership and staff. If you would like any further assistance or would like to speak with a manager, you can contact us at 219-769-1700 and we would be happy to assist you.

• B

  Branden Delk
  5

  Had issues with my car and was left stranded. Autumn and her manager stayed around after closing hours to ensure that I could somehow manage to get the funds, and then we finally succeeded. We tried everything from ATMs to Swiping the card instead of inserting. They were more than helpful and even showed excellent customer service despite my high frustration due to being stranded and unable to access my funds. Kudos to the two of them and their team

  Response from the owner

  Thank you for the review, Mr. Delk! We are very happy that our staff was able to assist you and help get you back on the road. We greatly appreciate your business!

• D

  Deborah Smiley
  1

  I went to this branch to open an account and left with no additional knowledge than what I already had. I was put with a new teller who had no idea what she was doing. I can understand that she was training, but her customer service was terrible. When I asked her about my account's perks, she stopped explaining it once her trainer walked away. She also took too long to open my account, which was a terrible experience in itself because I was standing for at least 40 minutes waiting for her to figure out the process.

  Response from the owner

  Thank you for letting us know about your experience at U S Federal Credit Union, Deborah. We value your thoughts and opinions of our credit union and we understand your frustration. We are immediately taking action to enhance future account opening procedures so that all future members will have a pleasant account opening experience. Going forward we will be having a senior member service representative attend all new account openings in a private sit-down atmosphere. Again, we appreciate your review so that we can make changes and provide the best member experience possible for our members and potential members. Please accept our apologies and a U S FCU member service representative will be in touch with you to review all membership benefits.

• G

  Gmail Account
  4

  I love this Credit Union. I've been here 5 years. There was a hiccup in the past with online bill pay, but they smoothed it out very well with me. It's a credit union, so you won't have after-hours access. I still love it.

• V

  Vincent Reed
  4

  They needs to find better ways of dealing with and solving there customers problems that's out of state or on vacation, that's convenient over the phone, and all so offers credit cards for this particular Credit Union.

  Response from the owner

  Thank you for the feedback, Vincent! We always strive to provide the best service possible to our members so we will take your feedback and try to make changes to better suit our member's needs.

• T

  Tanisha Washington
  1

  I have been with this credit union for about 6 years. I am going back to Chase. They have a faulty online and banking system and you can't get any help outside of business hours. They only got one star because I couldn't post without selecting a star.

• R

  Robbie Coleman
  1

  Just drove 45 miles to the Merrillville branch to find out that the lobby is closed, its 530pm on a Monday, their website says they're open until 6pm, turns out just the drive through is open. Thank you US Federal for having accurate information on your website, not really. Very disappointed

  Response from the owner

  Mr. Coleman, U S #1364 Federal Credit Union is sorry to hear about what happened. We greatly value our members and their time and we are sorry that you felt inconvenienced by our Winter hours. Our staff in the drive-ups are able to handle almost anything that a member may need after 5PM and our Meijer branch is open until 7PM if needed.

• J

  Josh Malott
  5

  Refinanced both my cars through them, they were very helpful and able to get me a much lower interest rate then what I had before. I will be using them for all my auto loans