BMO Harris Bank W Main St, Madison

BMO Harris Bank Reviews

• E

  Ezekiel H Wettstein
  4

  The gentleman I spoke to at the counter (Trevor was his name I believe) was excellent. Very helpful and efficient. However, earlier (not the same day) I spoke to someone on the phone who was neither helpful nor nice. Wasn't able to answer my questions and kept telling me I would have to come in to figure it out. Thats the reason for 4 and not 5 stars. I had a good experience in person though

  Response from the owner

  Thanks for letting us know about your recent experiences, Ezekiel. We really appreciate you sharing your feedback. If you have any additional feedback you can share to help us improve our customer experience, please email us at [email protected] and include your full name, phone number, and a brief description of your experience as well. We look forward to hearing from you! Thank you, BMO Digital Care Team

• c

  craig weddle
  1

  Poor customer service at drive thru. Sent the canister then waited 5 minutes without any acknowledgement. I hit the call button and received a curt “We’ll be right with you”. After another 5+ minutes someone finally came back on the screen and a couple of minutes later was able to process my 30 second transaction.

  Response from the owner

  Thanks for reaching out to us regarding your recent branch experience, Craig. We’re sorry about your recent experience and would like to learn more, so we can help find a resolution to any remaining issues. Please send us an email at: [email protected] with your full name and phone number and we’ll arrange for you to be contacted. Thanks again for bringing this to our attention, as your feedback is important to us. – BMO Digital Care Team ^NR

• A

  Anneliese bauschke
  1

  Not necessarily this bank in general, but the customer service line that works for the company is incredibly rude and disrespectful. The lady who I spoke to yelled at me because I couldn't find the account number, she then told me I could use my social security number and then once again yelled at me because she "needs" the account number after she told me I could use my social security number. Thankfully my loan is up in February because the people are very rude, I have never missed a payment and have always been on time. They call you days before it's due yelling at you to pay your bill when it's not due for another week. Highly dont reccomend a place like this to go through for a loan. Better off going through black hawk credit union very nice people. So I'm going to send my payment in instead of talking to them. Very very rude customer service team.

  Response from the owner

  Hi, Anneliese. Thank you for taking the time to bring this to our attention. We apologize for the recent experience you’ve had with our Customer Care Center, as this is not how we want our customers to feel about our services. Please email us at [email protected] with your phone number, and we’ll have someone reach out to you to discuss the matter further. Thank you, BMO Digital Care Team

• J

  Jason Bourne
  1

  If you like being interrupted and spoken to like a person who doesn't deserve the basic respect you'd generally give any human being, this is the place for you. Just made a deposit n had a quick question not 20 minutes ago, and was rudely interrupted by a kid (Ari) who didn't think he should let me finish speaking before he started in on what he had to say. Unbelievable. I hope your manager replies to this.

• T

  Tereza Schnell-Harrison
  5

  Every time I would go in I was greeted with a friendly hello or smile and someone was ALWAYS available to talk. I would highly consider this place if you need fast and reliable assistance.

• M

  Mallory Newcomb
  1

  I always get my check later then everyone else. So I'm gonna start banking elsewhere.

  Response from the owner

  Hi Mallory, thank you for providing us with your rating. If you have any additional feedback you can share to help us improve our customer experience, please email us at [email protected]. We look forward to hearing from you! Thank you, BMO Digital Care Team

• D

  Debbe Rigsby
  5

  I have not had any problems at all. The employees are courteous and helpful.

  Response from the owner

  Hi Debbe, we really appreciate you taking the time to leave your review and we are glad to hear that you had a great experience! We will share your feedback with our team. Thank you, BMO Digital Care Team

• L

  Lee Garrett
  4

  I think GETTING BMO HARRIS wow that atm and card cardit all other for store right oh wow ok