BMO Harris Bank N 19th Ave, Phoenix

BMO Harris Bank Reviews

• C

  CHARLES CHERRIER
  1

  I have to say I’m at a loss of words. I just left the 19 ave location after both tellers told me there personal bankers couldn’t help me because it was 4:55 and it would take more than five minutes. Very unprofessional.

  Response from the owner

  Thank you for taking the time to bring this to our attention, Charles. We apologize for the recent experience you’ve had, as this is not how we want our customers to feel about banking with BMO. For assistance with your request and to discuss this experience further, please email us at [email protected] with your full name and phone number, and we’ll have the branch manager reach out to you. Thank you, BMO Digital Care Team

• S

  Steven Brooks
  1

  Sergio is rude, unprofessional, and frankly volatile. He raised his voice to tell me I wasn't listening to him after I'd acknowledged what he stated three times. Due to him being unable to answer my question he threw his hands in the air in front of a co- worker, branch manager and customer and stated " I'm not dealing with this" and walked away. He was unwilling to deal with a respectful customer, asking a legitimate question about charges on my account. Horrible experience, horrible customer service and I'd be willing to bet from the experience I had with Sergio that he's a horrible person. Find a different branch

  Response from the owner

  Hi, Steven. Thank you for taking the time to bring this to our attention. We apologize for the recent experience you’ve had at our 19th Ave branch, as this is not how we want our customers to feel about our services. If you'd like, please email us at [email protected] with your phone number, and we’ll have the branch manager reach out to you to discuss the matter further. Thank you, BMO Digital Care Team

• M

  McClendon Chantel
  1

  So my account is over draft 3.41 and you give me an overdraft fee of $72 the day before i get paid. WHAT KIND OF OVERDRAFT FEE IS $72?! What happened to $35?!? That’s basically a whole $100 being taken from my check for having my account overdrafted 3 DOLLARS?! This is unacceptable!!!

  Response from the owner

  Hello Chantel, we’re sorry about your recent experience and would like to learn more so we can help find a resolution to any remaining issues. Please send us an email at: [email protected] with your full name and phone number and we’ll arrange for you to be contacted. Thanks again for bringing this to our attention, as your feedback is important to us. – BMO Digital Care Team

• B

  Bob Webb
  5

  Good service even before I entered the door. The security guard opened the door coming and going. Once inside I was greeted by Ray at the teller window. He subseqently directed me to Josh in his office to complete my account update. Then Ray helped me to finalize my transaction in his office. Easy peasy. Very helpful and friendly for a nonstandard transaction.

  Response from the owner

  Hi Bob, we really appreciate you taking the time to leave your review, and we are glad to hear that you had a great experience at our 9050 N 19th Ave, Phoenix, AZ branch location. We will be sure share your feedback to the branch manager. Thank you, BMO Digital Care Team

• T

  Ted Bandy
  5

  The 19th Ave BMO branch has made much progress since my previous review. The guy who was working at drive up (18sep20) was most courteous and friendly...his actions and tone of voice conveyed that I was a valued customer and that he was available to help me. Keep up the excellent customer service!

• E

  Evelyn Chavez
  1

  The friendliness of this branch is far from great. I typically get a welcome in, hi how are you and have a nice day at the end of transaction from the branch on lower buckeye/75th ave. Teller malmanz is far from being nice. Maybe she was having a bad day... I really hope that's not her attitude everyday. Horrible way to do business. I will take my money elsewhere.

• A

  Adrian Thomas
  1

  Horrible service and the staff is very rude!!! Worst bank I have ever been in!! They do not know how to treat potential customer's and are very disrespectful. Never been so offended in my life. The management must be bottom of the barrel to hire such vial employees!! Show's a lot about their leadership. My advice go elsewhere!!!!

• T

  Tony Medlock
  1

  After closing our account they received a bill which we thought we had changed to the new bank. They RE-OPENED the account, paid that and charged us an overdraft fee. So they really don't close your accounts here. Beware.

• S

  Smitty smith
  1

  If the customer must remain flexible during the covid-19 limitations at least the phone should be answered.

  Response from the owner

  Hi, Smitty. We’re sorry to hear that you’ve been having trouble reaching our branch by phone, and would like to help. Please email us at: [email protected] with your full name and phone number, along with the details of your request, and we’ll give you a call. Thank you, BMO Digital Care Team

• R

  Richard Young,jr.
  4

  A bank property good service customer friendly bank