BMO Harris Bank N Eola Rd, Aurora

BMO Harris Bank Reviews

• T

  Tmcuniversal
  5

  I had the opportunity to talk with Delia this morning. I had some personal matters that I was able to discuss with her and I truly feel she listened to me and understood that sometimes times are tuff. She showed great customer service and was able to help me out. I personally want to thank you Delia for listening to me and helping me out.. Thank you so much Delia.

  Response from the owner

  Hi there, we really appreciate you taking the time to leave your review and we are glad to hear that you had a great experience! We will share your feedback with Delia. Thank you, BMO Digital Care Team

• K

  Kim Evans
  1

  Went in to deposit a check from my insurance company for hail damaged roof. The employee insisted we had to send our claim to them. This is only the case if we had a mortgage. We have a line of credit with Harris so we just needed a bank manager to sign/stamp the check. But she wanted to give us an extension on our line of credit instead. Waste of time. Bad service, not in the best interest of the customer, only interested in making money off their customers. Went to a different Harris to get it handled properly.

  Response from the owner

  Thanks for reaching out to us regarding your recent branch experience, Kim. We’re sorry about your recent experience and would like to learn more, so we can help find a resolution to any remaining issues. Please send us an email at: [email protected] with your full name and phone number, and we’ll arrange for you to be contacted. Thanks again for bringing this to our attention, as your feedback is important to us. – BMO Digital Care Team

• D

  Dave F.
  1

  I called regarding notary and was told to call back in an hour. I called back and was told I would receive a call in a few minutes. Two hours later, I called a third time and no answer. 30+ years as a Harris customer, I have never had to call the bank three times. Next time, my third call will be to another bank.

  Response from the owner

  Thanks for reaching out to us regarding your recent branch experience, Dave. We’re sorry about your recent experience and would like to learn more so that we can help find a resolution to any remaining issues. Please send us an email at: [email protected] with your full name, phone number, and a brief description of your experience, and we’ll arrange for you to be contacted. Thanks again for bringing this to our attention, as your feedback is important to us. — BMO Digital Care Team

• D

  Diana Torres
  1

  This location sucks ! Very lazy people that just send you to call customer service instead of themselves helping. I went to another location and helped right away. Very unprofessional!! I give them a 0 out of 5 TERRIBLE CLIENTELE SERVICE

  Response from the owner

  Thanks for reaching out to us, Diana. We’re sorry about your recent experience and would like to learn more so we can help find a resolution to any remaining issues. Please send us an email at: [email protected] with your full name and phone number and we’ll arrange for you to be contacted. Thanks again for bringing this to our attention, as your feedback is important to us. – BMO Digital Care Team

• S

  Sean Sullivan
  1

  One of the worst banks anywhere, they are always understaffed and hire the lowest slugs to work the drive up window or inside. They change their opening hours almost weekly and here’s a kicker, they close the dark shades on the drive through so customers can’t see their if tellers are anywhere around. They do it to hide and not serve people who are waiting because you can’t use the inside because of the virus.

  Response from the owner

  Hi, Sean. Thank you for taking the time to bring this to our attention. We apologize for the recent experience you’ve had at our 1187 North Eola Rd branch, as this is not how we want our customers to feel about our services. Please email us at [email protected] with your phone number, and we’ll have the branch manager reach out to you to discuss the matter further. Thank you, BMO Digital Care Team.

• P

  Patel Dhaval
  1

  Very poor and slow service , staff is super super slow ,they really need young people and knowledgeable people in to work . Please upgrade your staff ,

  Response from the owner

  Hi, Patel. Thank you for taking the time to bring this to our attention. We apologize for the experience you’ve had as this is not how we want our customers to feel about our services. Please email us at [email protected] with your phone number, and we’ll have the branch manager reach out to you to discuss the matter further. Thank you, BMO Digital Care Team

• M

  Maria Rago
  5

  Adrian and his team are awesomely supportive and helpful. They are always there for their customers and they have helped me a lot! I am very grateful to them for their support during the pandemic and beyond. Thank you!

  Response from the owner

  We are pleased to hear that you had a great experience, Maria! Thanks for taking the time to share your experience and for being a part of the BMO community. We will be sure to share your feedback with our team / insert employee name. Thank you, BMO Digital Care Team

• L

  Lola Pi
  1

  Worst customer service ever, went to go cash a check drawn off of my account and only had an ID with my maiden name and the teller would not cash my check for less than $30, usually other tellers would just look up my signature and make sure it matches or even ask me security questions about my account... but Noo the older lady with the accent would not cash my check and proceeded to take customers that got there behind me while verifying my check.

• s

  sergio mendoza
  5

  Venessa the personal banker was super awesome! Very professional & understanding. Didn’t catch the branch manager’s name but he was helpful as well.

  Response from the owner

  Hi Sergio, we really appreciate you taking the time to leave your review, and we are glad to hear that you had a great experience! We will share your feedback with Venessa. Thank you, BMO Digital Care Team

• S

  Shauny Nic “ShaunyNic SMG”
  5

  Great place to do business with!