BMO Harris Bank E Central Rd, Des Plaines

BMO Harris Bank Reviews

• J

  Jennifer Magnone
  1

  They don't deserve any stars after what I endured yesterday at the Des Plaines branch. When I walked in, there weren't any customers inside. I approached the teller Joyce Shaoul and she immediately acted like she didn't want to help me. I just had two simple things that I wanted to take care of. She made me feel like I was asking for the world. She made me feel extremely uncomfortable. When I asked her a question, she was VERY condescending and unprofessional. She barely answered my question before forcefully telling me to go see a banker and they can show me. She could've shown me herself. She made me feel like she didn't want to have anything to do with me at all. She walked away before I even left the counter. I was in utter shock at the horrible customer service that I received. I hadn't had an experience like this at this location before. After this incident, I will NEVER step foot in this branch again!! Joyce Shaoul could definitely benefit from on going customer service training or find a different job. One where she isn't interacting with the public.

  Response from the owner

  Hi Jennifer, we really appreciate you taking the time to leave your review, and we are glad to hear that you had a great experience at the Des Plaines branch! We will share your feedback with our Des Plaines team. If you have any additional feedback you can share to help us improve our customer experience at any of our branches, please email us at [email protected] and include your full name, phone number, name of the branch in question, and a brief description of your experience. We look forward to hearing from you! Thank you — BMO Digital Care Team

• D

  Deepti Verma
  1

  I go this bank location quite a lot being close to my home and I agree with other customers on their service. Their customer service is so poor and slow. Many of the assistants are not friendly and you don't feel welcome there. Even you go inside the bank, you have to wait long to get to the banker that is the reason I only have one bank account there. May close that out too. In addition Harris bank hours are so short, they used to be up until 6 PM but now its only until 5 PM. You get off from work at 5 PM and by the time bank is closed, pathetic, not happy with their service and hours.

  Response from the owner

  Thanks for reaching out to us, Deepti. We thank you for your feedback. We are aware that our customers may face different time constraints, and are working to ensure that our branch hours of operation are set at a reasonable time frame to serve all customers accordingly. Thank you, BMO Digital Care Team

• R

  Ramona Aesho
  1

  I’ve written a review before in regards to their customer service at the drive through. They called and begged for me to take it down and that they will be more responsive at the window. However that didn’t change and you literally have to wait 20 mins before someone greets you. So this review is going back up. And I definitely won’t be a customer for much longer.

  Response from the owner

  Thanks for reaching out to us regarding your recent branch experience, Ramona. We’re sorry about your recent experience and would like to learn more, so we can help find a resolution to any remaining issues. Please send us an email at: [email protected] with your full name and phone number, and we’ll arrange for you to be contacted. Thanks again for bringing this to our attention, as your feedback is important to us. – BMO Digital Care Team

• s

  seth Mohammed
  5

  Great location! I would definitely refer, new staff please meet Keith. 5 start service, I opened a new Account it was quick.

  Response from the owner

  Thanks for letting us know that you had a great experience, Seth, and for being a part of the BMO community! Thank you, BMO Digital Care Team

• S

  Sefika Masinovic
  1

  Customer service is poor, I would not recommend anyone to go there. I was offered bonus at opening account if i keep money for 90 days, I have had one transaction after 101 day's, they told me I don't qualify because of that transaction.

  Response from the owner

  Thanks for reaching out to us regarding your recent branch experience, Sefika. We’re sorry about your recent experience and would like to learn more, so that we can help find a resolution to any remaining issues. Please send us an email at: [email protected] with your full name and phone number, and we’ll arrange for you to be contacted. Thanks again for bringing this to our attention, as your feedback is important to us. – BMO Digital Care Team

• R

  Robert Hanck
  5

  Never walked in but drive-thru was always well staffed and polite and prompt.

  Response from the owner

  Thanks for letting us know that you had a great experience, Robert, and for being a part of the BMO community! Thank you, BMO Digital Care Team

• M

  Maria Perez
  1

  Hate this bank. Always have issues when I go there. Worst service ever. Looking into changing to another bank!!

• Z

  ZoLo E
  1

  Waiting to see a banker,but banker is back for chatting with teller very slow place. Never waited this long to get helped by a banker.

  Response from the owner

  Hi, ZoLo. Thank you for taking the time to bring this to our attention. We apologize for the recent experience you’ve had at our BMO Harris Bank 205 E Central Road,Des Plaines branch, as this is not how we want our customers to feel about our services. Please email us at [email protected] with your phone number, and we’ll have the branch manager reach out to you to discuss the matter further. Thank you, BMO Digital Care Team