BMO Harris Bank S Lasalle St, Chicago

BMO Harris Bank Reviews

• H

  Helene Lieber
  1

  Operator doesnt answer the phone. People in the same dept give different answers to customers questions! Very frustrating & confusing for customer!! May be time to switch banks after 25-30 years here!

  Response from the owner

  Thanks for reaching out to us regarding your recent experience, Helene. We’re truly sorry to learn about your experience, and we would like to learn more so that we can help find a resolution to any remaining issues. Please send us an email at: [email protected] with your full name, phone number, and a brief description of your experience, and we’ll arrange for you to be contacted. Thanks again for bringing this to our attention, as your feedback is important to us. — BMO Digital Care Team

• A

  Amy Maniscalco
  1

  I am beyond frustrated. I called to ask if they sell gift cards and was told they do. Came in and was helped by Daniella, who told me that they cannot be purchased on credit card, but i can use cash. Ran to my bank to make a withdraw, came back, she stated to get them together, and then (after my third interaction) is when I was told I had to be an account holder. Are you kidding me? After running all over to buy this is when I’m told? Spoke to the manager Krystal, who also did nothing to help. Thanks.

  Response from the owner

  Thanks for reaching out to us regarding your recent branch experience, Amy. We’re sorry about your recent experience and would like to learn more so we can help find a resolution to any remaining issues. Please send us an email at: [email protected] with your full name and phone number and we’ll arrange for you to be contacted. Thanks again for bringing this to our attention, as your feedback is important to us. – BMO Digital Care Team

• I

  Ivory Crest
  1

  Worst customer service call center in the world. Manager Danielle was so rude. Sergio couldn't get me verified because of his incompetence. Online banking is so bad. Owned by bank of montreal and clearly they don't care about their customers in the US enough to take care of them. Use your local credit unions and save yourself the hassle.

• J

  Jonathan Kahanovitch
  5

  Nice new tower from I90 Canada 🇨🇦 proud 👏

  Response from the owner

  Thanks for reaching out to us, Jonathan. We thank you for your feedback regarding our South Lasalle Branch, as it is important to us to meet the ever-growing needs of our customers. Thank you, and have a great day :) BMO Digital Care Team

• m

  mike zolja
  1

  Deceiving methods of banking. When you talk to customer service representative and 3 days later to another, the first one did not put anything in the notes. Hard to reach. Rude customer service. Not trustworthy at all.

  Response from the owner

  Thanks for reaching out to us regarding your recent branch experience, Mike. We’re sorry about your recent experience and would like to learn more so we can help find a resolution to any remaining issues. Please send us an email at: [email protected] with your full name and phone number and we’ll arrange for you to be contacted. Thanks again for bringing this to our attention, as your feedback is important to us. – BMO Digital Care Team

• E

  El Barri
  1

  Rude customer service. Three out of four people that where there (on their personal cell) doing nothing but scrolling on it (sitting right in front of two people) were to busy to take anyone. I ask the teller if it was going to be a while since I saw four people working there and three not doing anything ( on the cell phone). She responded with “its going to be a while”.

  Response from the owner

  Hi, Daniel. Thank you for taking the time to bring this to our attention. We apologize for the recent experience you’ve had at our South LaSalle branch, as this is not how we want our customers to feel about our services. Please email us at [email protected] with your phone number, and we’ll have the branch manager reach out to you to discuss the matter further. Thank you, BMO Digital Care Team

• L

  Laura Puglessi
  1

  Very unhelpful, unresponsive bank. Makes everything way more complicated than it needs to be

• M

  Michael Scardino
  5

  Exceptional service. Sheweta made things very easy for me.