BMO Harris Bank Willow Rd, Northbrook

BMO Harris Bank Reviews

• A

  Alex Spevak
  5

  Above and beyond! I opened a new account for the first time while buying a house in December. The location was understaffed due to covid19, to the point where they almost had to close. However, the branch manager still found time to help me w/ a specific issue (for the closing process) and her level of customer service was exemplary. I was treated better here w/ in my first week of stepping into their doors, than at other banks after years and years. Outstanding! Cannot say enough good things!!

  Response from the owner

  Hi Alex, we really appreciate you taking the time to leave your review, and we are glad to hear that you had a great experience! We will share your feedback with our team from the Northbrook branch. Thank you — BMO Digital Care Team

• C

  Carolyn Stoll
  5

  Long story short, there was quite the mix up with mine and my mother's accounts. Keir was AMAZING! very helpful and a pleasure to talk to. Thank you, Keir.

  Response from the owner

  We are pleased to hear that you had a great experience, Carolyn! Thanks for taking the time to share your experience and for being a part of the BMO community. We will be sure to share your feedback with our team from the Northbrook branch. Thank you, BMO Digital Care Team

• d

  dulce Rangel
  5

  I love this location! everyone is very friendly all the time .I go at 1pm yo deposit my chek and I always find myself smiling with a girl working there .I'm not sure what her race is .she wears glasses but shes amazing .she looks Korean. I love her !

• F

  Finavista LLC
  5

  Thank you for helping me with the Notary service during this time of COVID-19 lockdown when the other banks where I also have accounts turned me down. I am bringing all my accounts to BMO. This is what is called great customer service!

  Response from the owner

  Thank you for providing your feedback! We are pleased to hear that you had a great experience, Finavista LLC. We appreciate you being a part of the BMO community! Thank you, BMO Digital Care Team

• G

  Gabrielle Jackson
  1

  Went in for something very simple. A notary to notarize a document. I was told have a seat and someone will be right with me. Over 10 minutes later nothing still. DON'T WASTE MY TIME . If the noatry will be longer than 5 minutes you should let the customer waiting know!

• T

  Timothy Kim
  2

  I might be a little too generous by giving 2 stars here. They are either understaffed or they just don't seem to work fast enough. Today, we had to call them at the drive thru. The drive thru send buttons have to be pushed at least twice to actually work. Other locations such as the ones in Gurnee, Libertyville, and the other Northbrook (Dundee road) are much better.

• D

  Derek Letellier
  1

  This branch changed their hours without any notice. Not that the mobile app had hours, but it kind of screws over customers like me who can't get to the bank by 5pm.

• S

  Salman Syed
  1

  Tried calling the branch, but nobody answers the phone calls here. I later had called customer service and even they couldn't reach them so he asked me to go to the branch and there was nothing he could do at his end to help me.

  Response from the owner

  Hi, Salman. We’re sorry to hear that you’ve been having trouble reaching our branch by phone, and would like to help. Please email us at: [email protected] with your full name and phone number, along with the details of your request, and we’ll give you a call. Thank you, BMO Digital Care Team

• L

  Laur Szkatulski
  1

  if I could leave less than one star, I would. THEY DON"T ANSWER THE PHONE!!

• M

  Marlene McArthur
  1

  I just tried calling 6 times in a row. Never answered my calls.