BMO Harris Bank Mineral Point Rd, Madison

BMO Harris Bank Reviews

• P

  Peter Aarsvold
  1

  I stopped at a nearby branch office in Madison Wisconsin and requested a replacement debit card as the magnetic stripe on my existing card was being rejected from time to time when attempting to make in-person purchases. I was asked to wait. 15 minutes later, I will still waiting. There was no effort to provide the replacement card as promised. I informed customer service staff of my intentions to return 45 minutes later to pick up the promised replacement debit card. I did return 45 minutes later and no one in the building admitted to receiving my in-person request that occurred only 45 minutes prior. Customer service staff claimed to never having met me and indicated that I never stopped in the lobby to make this request. This is ridiculously poor customer service. My plan is to change my banking relationship to a nearby community bank where I can be recognized as more than just a number and more than just a revenue source for a bank that doesn't even have headquarters in the USA. I recommend that you do the same.

  Response from the owner

  Hi, Peter. Thank you for taking the time to bring this to our attention. We apologize for the recent experience you’ve had at our Mineral Point Rd branch, as this is not how we want our customers to feel about our services. We would like to learn more, so we can help find a resolution to any remaining issues. Please email us at: [email protected] with your full name and phone number, and we’ll arrange for you to be contacted. Thanks again for bringing this to our attention, as your feedback is important to us. – BMO Digital Care Team

• G

  Ginny Stiles
  4

  The service has been okay. Polite. But we frankly have problems understanding the various dialects of the staff. We know that’s not entirely fixable. They just must speak slowly and distinctly. Please remind staff about this.

• M

  Mark
  1

  Notary public refused to her public service because I wasn’t a customer of there bank. They have been reported

• N

  Nick Mattioli
  5

  Everyone at the BMO bank on Mineral Point and High Point in Madison work VERY hard. They have always been more than kind to me. I have banked here for years and I plan to continue long into the future. Vanessa runs a great ship at this branch. Thank you all so much for making my life easier. -Nicholas Mattioli

• M

  Manuel Ruiz
  5

  This week I lost my wallet and had to go to this office a couple of times, each time the deal was excellent and fast. On both occasions I was helped by Jesús Zamora, it was quite kind and advantageous to resolve my concerns in Spanish. highly recommended

  Response from the owner

  Hi Manuel, we really appreciate you taking the time to leave your review, and we are glad to hear that you had a great experience! We will share your feedback with Jesus. Thank you, BMO Digital Care Team

• D

  Daniel Williams
  5

  Haven't had too much need to go into the branch, but everyone has been very helpful when I have.