Blue Federal Credit Union - South Greely Highway S Greeley Hwy, Cheyenne

Blue Federal Credit Union - South Greely Highway Reviews

• C

  Chrysos Kanaridis
  2

  What happened to the customer service? Today I wanted to break a $20 bill while I was at Safeway's Blue credit union so I see the two lady tellers that had nothing to do for a while besides looking to each other, when I ask them to break my $20 bill the first thing she asked me was if I have an account naturally I didn't so she said that she can't break it since I'm not a customer then I told her "well it looks like I would never open an account with them" with this kind policies and attitudes. I don't know what business are thinking when they come to a community like Cheyenne and expect you to be a customer when first hand besides the advertisement you want to support them, but how; they seem to forget all about old fashion good customer service.

  Response from the owner

  Dear Chrysos, thank you for providing us with this feedback. We would welcome the opportunity to speak with you further as we address the situation described in your review. Please send us an email at [email protected] and member from our Member Experience team will be in contact. Thank you!

• K

  Kristen Moore
  5

  Excellent customer service! Very patient and helpful with all of the questions I had about my new account

  Response from the owner

  Hi Kristen, thank you so much for your response and kind words! We really appreciate the time taken to share your experience with us. We greatly value our relationship with members like you and strive to serve as your life-long champion.

• M

  Mike Edwards
  5

  I LOVE this bank ! The bank tellers are very Professional and always smiling. I've had an account at this bank for almost 2 years and have never had even a tiny problem with this bank. I especially like the precautionary measures taken to insure that you are you. They still ask me for my I.D. and I know that my account is in a safe bank.

• S

  Sharaya Massie
  1

  Worst bank! Bank with someone else and save yourself a headache. They like to lock accounts and lie about unlocking your account. I'm leaving them to bank with someone else

• B

  Brittany west
  1

  The manager was being really rude to a customer she was helping next to me, she was just so condescending and then after he said that he was changing banks because he had never had a problem there until now, she came over and started being rude to the teller that was helping me. The teller was super nice and they always are but that manger has terrible customer service skills.

• M

  Matthew Cape (CadetCape)
  1

  Never had a more confusing online banking service with different pay portals and weird fees and half the time it doesn't work or my payments don't even get sent. I have currently spent the last 5 minutes trying to pay a balance but their website(s) are so fundamentally flawed basic functions do not function. Their check-boxes to agree to their TOS wont work and the list goes on. I won't use them again even if I have to. Lots of unnecessary stress from using their services.

• N

  Nina Lawrenz
  4

  Wonderful people, great attitude towards their customers. Very friendly, I went it take care of things I was greeted with a warm smile and left with one. I honestly trust blue.

  Response from the owner

  Hey Nina! Thanks for your kind words and taking the time to leave feedback. We really appreciate your business and look forward to serving you in the future!

• A

  Albert De La Torre
  1

  If you value your money, I suggest you bank somewhere else. Shady business practices and terrible customer service. Best decision I ever made was closing this account. Good riddance.

  Response from the owner

  Hi Albert - we see you left several reviews at multiple locations. It would be immensely helpful if you could specify which branch you had issues at so we can help address any issues in the future. Feel free to send us an email at [email protected] with more details, thanks!

• J

  Joshua Smith
  5

  Staff is always friendly and helpful. I've been a customer for 4 years. I've only had one bad experience and it wasn't their fault.

  Response from the owner

  Hi Joshua! Thanks so much for being a loyal member and taking the time to leave a review for us. We appreciate you!

• S

  Soulfulone
  4

  Been with this bank since it was Warren fcu and even when I had issues they were quick to reach out and help resolve the problem I highly recommend!!