Blackhawk Community Credit Union Deerfield Dr, Janesville

Blackhawk Community Credit Union Reviews

• D

  Diana Foster
  1

  I opened a business account and a personal account. After a month of having a business account they raised the limit of minimum funds in the account on a monthly basis to charge you a fee. It was $1000 and now it’s $2500. I highly suggest going to BMO Harris - they gave me no hassles. They ran my credit for both. I then received a credit card for $500 with the stipulation that I kept $500 in the account. I was told all I had to do was call and they would remove the hold on my funds. I came in to find that I have to reapply for a credit card and they would then be running my credit again before they would release the funds. Again, this bank is horrible.

  Response from the owner

  Hello Diana. We are sorry to hear your experience with us was not up to par. Our Director of Member Services will be reaching out to you today to speak about your experience. We hope you have a great day.

• E

  Ethan Casique
  5

  Although I had an issue with the store, the managements professional manner when they called definitely changed my mind. Glad they gave me a call 👍🏼

  Response from the owner

  Ethan, we are sorry to hear you had a bad experience. Our Director of Member Services will be reaching out to you soon to see what we can do to assist.

• P

  Peter Ruffolo
  1

  In order to get a CHECKING account, they need to run your credit. There is NOTHING mentioned on their website about this. I got denied for this because I didn’t meet their absurd requirements to open a CHECKING ACCOUNT! Why does my credit matter for a checking account?! It is the most ridiculous requirement I’ve ever heard, for a checking account. I will be telling everyone to NEVER use BHCCU.

  Response from the owner

  Hi Peter, We’re sorry to hear your experience in opening a checking account did not go as planned. We always check credit of our new members to verify identity, ensure a smooth process in opening other accounts in the future, and to give our members access to tools like overdraft privilege.

• C

  Christopher Haag
  1

  Talked with one lender in person. I was advised I didn’t have a chance for a loan. Received a phone call because I did an online application. They advised me that black hawk has a new start program. The person from that department contacted me and couldn’t give any help or answers. But I did get an answer of no on the loan. With in first sentence. So much for second chance and the line of helping people

  Response from the owner

  Christopher, At Blackhawk Community Credit Union, we work very hard to provide products and services to help our members achieve financial success. We are very sorry that we could not help in your case.

• S

  Sarah Stimson
  1

  The lady answering the phones last Thursday was genuinely so rude. I wanted to talk with someone else so I asked if there was anyone else that I could be transferred to. She said "I mean I don't really see why you'd need to talk to someone else I basically already answered all of your questions." I asked can I please just speak with someone else. She continued to argue with me that there was no reason to transfer me and refused. WORST customer service I've ever had.

  Response from the owner

  Hi Sarah, We are very sorry to hear you had a disappointing experience. Please contact our branch manager, Lucy, at 608-314-1510 to discuss specifics of your experience or to obtain any further information. We would like to make it right. Thank you, Leslie

• L

  Lauren H.
  5

  I was shocked to see that there aren't many positive reviews for this location! I LOOOOVE this location and my family does, too. We are always greeted by friendly faces and served in a timely manner. Thanks, guys! Keep up the good work.

  Response from the owner

  Thank you for such a wonderful review, Lauren! We’re so happy you love our branch and can’t wait to see you again!