Beneficial State Bank 1st St, Los Angeles

Beneficial State Bank Reviews

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  Chih-Wei Hsu
  5

  Amazing community development bank. LA branch folks are really helpful and friendly. Move your money to banks that align with your values!

  Response from the owner

  Thanks for taking the time to leave us a review, Chih-Wei! We appreciate your kind words and are grateful for your support of mission-driven banking. I'll share your feedback with the team. - Ruben Sanchez, Branch Manager, East Los Angeles

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  Kevin T. M
  5

  This is an excellent bank and institution! A B non-profit bank that is all about investing in local communities. They don't have the hours and locations like commercial Banks but once you figure out how to work with that which is really easy then you'll love this Bank even more. I have zero complaints about them and I'm grateful to have found them as a place to park my money where it can be used for good

  Response from the owner

  Hi Kevin, thank you so much for your kind review and for your support of our mission. It means a lot to us. Wishing you a wonderful day! - Ruben Sanchez, Branch Manager, East Los Angeles

• R

  Rene Hernandez
  5

  I've been coming to this bank for 14 years and the employees are always friendly and the service is amazing.

  Response from the owner

  Thank you, Rene! I appreciate you taking the time to leave us a review and will share your feedback with the team. - Ruben Sanchez, East Los Angeles Branch Manager

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  Ted Larsen
  1

  Worst place to get an auto loan. Their customer service is horrible. They offered us a month off for Covid relief, and then added that month back to our account. They are predatory in their practices and make it their mission to ruin your credit🤷

  Response from the owner

  Hi Ted, we really apologize for your experience. We'd like to look into what happened here. Could you please give us a call? You can reach our auto loan team at 800-550-5790, Monday - Friday, 8AM - 6PM PST. - Dora Rangel, VP, Consumer Loan Servicing Manager

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  Cory Jacklyn
  1

  Warning! Scam job of a bank. They made it nearly impossible to pay off my loan. I had funds in a real bank (Wells Fargo) prepared to pay off my loan beneficial state bank says my Wells Fargo account didn’t exist and cancelled the transfer. I spoke to Wells Fargo and they said no attempt was even made to make a transfer. The manager never calls back requests to speak to him. They did everything they could to delay my payment I order to accrue more interest. Two weeks later, multiple payment later ($5000 max payment per day) why I don’t know? Don’t do business with them!!!! Be warned

• E

  Eduardo Torres
  5

  My experiences with beneficial State Bank in East Los Angeles it has always been positive I've been a customer since I've been 20 years old my I am 63 years old this year oh, my grandmother was a customer she bought first house through a loan from this Bank their community minded and the respect they give the community cannot be measured I would suggest anyone who needs the loan or wants to start a savings account for themselves or their children or loved one to invest the time to visit the East Los Angeles Bank branch Respectfully Eddie Torres immediate past president East Los Angeles Chamber of Commerce board of directors

  Response from the owner

  Thanks so much, Eduardo! We appreciate your thoughtful review. - Ruben Sanchez, Los Angeles Branch Manager

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  joe Rammstein
  1

  No customer service at all! If you have problems with your account you are on your own! There is never anyone to answer the phone or you need an appointment if you go into the building.

  Response from the owner

  Hi Joey, I really apologize that you've had trouble contacting us and for the inconvenience this has caused you. We'd like to learn more about how you were contacting us so we can make sure we fix this experience and do better in the future. Please give our Customer Care Center a call at 888-326-2265. Our phone hours are Monday - Friday, 8am - 6pm PT and Saturday, 10am - 2pm PT. - Ruben Sanchez, ELA Branch Manager

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  Angel Valdez
  5

  Javier was really good and resolved the issues i was having. He got me all the information i needed and was very respectful.

  Response from the owner

  Hi Angel, thanks for your kind review! - Charles Elliott, VP, Consumer Lending Manager

• J

  Jameir Shepherd
  5

  Very helpful customer service! Maria from the collateral department proposed many solutions to fix my problem!

  Response from the owner

  Thank you so much for the kind review, Jameir! I'll pass along the positive feedback to Maria. - Dora Rangel, VP, Consumer Loan Servicing Manager

• C

  C Woods
  5

  Maria A. Is the best! Great customer service and very helpful THUMBS UP !