BECU credit union Bellevue Way, Bellevue

BECU credit union Reviews

• P

  Peter Bassiri
  5

  My business and entire family have been with BECU for the past 11+years. They are Honest, Fair, Attentive and Extremely Customer Centric. I have dealt with all the big banks for 35+ years and will never go back after working with BECU. They are truly the BEST. Cheers

• H

  Han Xia
  5

  I came in here to get a cheque so I can get on payroll at work. I was greeted by Solomiia and she took care of that immediately. Not only did I get what I needed, she even convinced me to upgrade my credit card since I had been with BECU for several years now. She made sure I was well informed before making any decisions. Solomiia is so kind and helpful that I even came in a second day for something else, even though I could've done everything over the phone. I still received great service from Stephanie on my second visit and Solomiia remembered me. If I'm ever in the area and I need help with anything financially related, this is the first place I will consider. These people are perfect examples of what exceptional customer service looks like.

  Response from the owner

  Thank you so much for your kind words, Han. We really appreciate you taking the time to share your experience with us. We have shared your comments with Solomiia, Stephanie, and their manager. We value our members and look forward to continuing to work with you. Thank you for being a member.

• H

  Hovhannes Sargsyan
  5

  I have been your customer for almost a year and I am so satisfied with your service that I’m currently working on transferring all my accounts from other banks to yours. Because it is really great to see that people are not just doing their job but are really professional and eager to help. Special thanks to Solomiia, highly professional, skillful and obliging specialist. Employees like her make your bank stand out as the only one (among all the others I have had to deal with) thinking not only about its profit but also about its customers.

  Response from the owner

  Thanks for the great review, Hovhannes! We definitely strive to provide positive experiences for our members and we’re glad to hear we met your expectations. We’ve shared your compliments with the team! Have a great day!

• C

  C G
  1

  The loan officer was judgmental, snobbish, and generally unprofessional. We completed our paperwork for an auto loan at this location. The loan officer said in an accusing tone that she could tell that we had engaged in credit cleanup. She mocked our jobs by saying that once we get our "situations" together that we should come back for other BECU products. She chastised the owner of the vehicle (who was there for ease of transfer) for some mistakes on his part. A front counter BECU representative walked behind the loan officer several times and laughed when the loan officer made condescending comments about our loan process. We do not understand how the staff at this location could be so unprofessional. We were preapproved online for a BECU auto loan prior to walking into this location. Our credit reports have no negative marks. We are judicious about having correct information on our credit reports, but the implication by the loan officer that we should have negative entries because of the way that we looked, our jobs, or whatever led her to that determination, seems like clear discrimination. Mocking our jobs that were apparently enough to qualify and ultimately complete an auto loan was entirely unprofessional. Further, chastising the owner of the vehicle could have been done far more delicately, if at all. Finally, as the auto loan has now been paid off, we have severed ties with BECU due to this incident.

  Response from the owner

  Hello Christopher. Thank you for your review. We’d like the opportunity to chat with you further. If you’d like to be contacted, please email us at [email protected]. Please provide your name, a good phone number and brief description of your situation and we'll follow up with you. Thank you.

• p

  pulsar_
  2

  I have never waited so long to see a teller in my life. And it's not just once, it's every single time. As opposed to a normal bank, when you arrive you have to sign in and sit down in their waiting room. Only one of the tellers are in sight, and it seems the ones who aren't sit there and cruise facebook in between customers because it always takes them at least 5 full minutes before they come out and greet the next person in line. They might think it's nice this way, not having to stand in line waiting. But in reality it just allows the tellers to take their sweet time. On top of that, the tellers have no sense of urgency when there is a long line. They'll sit there and try to sign each customer up for credit cards, car loan, home loan, you name it. All of that adds up when there are five other people waiting in line on their lunch break. I understand wanting to treat your customers right, and give them attention, but there is a time and place for everything. During a rush when someone just wants to get a new debit card is not the time to take 15 minutes with each customer. They need to either hire more employees, or understand that people's time is valuable and adjust the way they do things. I would have given this place one star but once you finally are able to sit down with someone, they're very nice to you. All in all, unless you enjoy sitting in waiting rooms I would recommend finding a different bank.

• K

  Kell Juan
  1

  The Lady who helped me was not friendly at all. Did not introduce her name and ask for mine. Lacked common courtesy. I felt like I was talking to a robot. She just kept a straight face. If she was having a bad day please tell her to not bring it to work. Or if she’s not going to be engaging with customers she should find another job. I’m closing my account because of her. DISAPPOINTING.

  Response from the owner

  Thank you for your review Kell Juan. We're sorry this is the impression we left you with and we’d like the opportunity to chat with you further. If you’d like to be contacted, please email us at [email protected]. Please provide your name, a good phone number and brief description of your situation and we'll follow up with you. Thank you.

• R

  Randy Simmons
  4

  The complaints about inconvenient parking and occasional long waits to deal with an associate are legitimate although in my experience, overblown. These points are the only reason I didn't rate this branch a 5-star. There is covered parking a 1-min. walk away, so I don't find this a major issue. Waiting times obviously vary, and because there are normally 3 or 4 staff members working, I've only had one instance of a wait over 5 mins. in the 6+ visits I've made here. Once dealing with the staff, my wife and I have had only great service. We've had various types of affairs needing clerk assistance from making overseas wires of funds to simply ensuring that there would be no "hold" on our use of funds deposited via large checks from outside BECU. In all cases, the staff were careful to maintain the security of our accounts and inquire if we needed any other service. We find this branch and BECU in general to be of high quality and whole heartedly recommend it.

• J

  Jie Ren
  5

  Thanks for the support of BECU! A good partner for small businesses!

  Response from the owner

  Thanks for the awesome review, Jie! We strive hard to meet expectations of our members and glad to hear we hit the mark for you. Thank you for being a member!

• A

  Adam Robertson
  5

  Just refinanced my car through BECU. Harmen was great! Very helpful every step of the way.

  Response from the owner

  Hi Adam. Thanks for the great review! We definitely strive to provide positive experiences for our members and we're glad to hear we met your expectations. Have a great day!

• J

  Jackson Chen
  5

  Parking here is tough. I usually just illegally park and hope that I don't get a ticket while I run in and use the ATM.