BECU credit union Park Ave N Suite L, Renton

BECU credit union Reviews

• M

  Micro
  4

  Smaller BECU but very efficient. Only Two ATMs inside with 1 large 24 hour one just outside. Staff is very knowledgeable and friendly. Hand sanitizer located next to ATMs inside. Street parking only.

  Response from the owner

  Thank you so much for your kind words, MicroBritten. We really appreciate you taking the time to share your experience with us. We value our members and look forward to continuing to work with you. Thank you for being a member.

• G

  Gil Ramos
  1

  Place is terrible, easily worst bank I’ve ever worked with. I waited hour twenty minutes yesterday to try and open account but had to leave because my lunch break was way past so I came back the next day waited an hour missed my whole lunch and they still couldn’t help me it’s a joke please never step foot In just poke your head around and it’s all sad expressions those no service and their wifi is trash do yourself a favor and go anywhere else

  Response from the owner

  Gil, we would like to thank you for taking the time to leave valuable feedback and we apologize for the experience detailed in your review.  We would appreciate it if you could give us the opportunity to speak with you.  Please email BECU at [email protected] and provide your full name and phone number.   Thank you.

• S

  Seth Chatterley
  2

  Mediocre customer service. I had to go into a branch to reset my account because it got locked out. The associate was unable to reset my password and said that they needed authorization from a team member to get it reset and told me to wait. After waiting 30 minutes with no update from them, I got up and left.

  Response from the owner

  Hi Seth, we apologize that you had a less-than-ideal experience, and we appreciate your candid review. Your business is very important to us, and we’d like to learn more about your experience so we can improve our processes. Please contact us at your earliest convenience by emailing us at [email protected]. Please provide your name, a good phone number and a brief description of your situation. Thank you

• C

  Contact Contact
  1

  Sad I chose to bank here and won’t be for long. The customer service is horrible. No communication or greetings. Just cold and hard. The employees need customer service closes badly . The lady who helped me didn’t even talk to me after I told her my needs she printed the checks but went back and forth from her desk at least 5 times and never said anything to me as in oh I’m sorry for the wait give me a few moments or sorry for the wait or give me a moment while I step away. I work in consulting and would never treat my clients as BECU has treated me .

  Response from the owner

  We would like to thank you for taking the time to leave valuable feedback and we apologize for the experience detailed in your review. We understand that you may be frustrated, and would appreciate it if you could give us the opportunity to speak with you. Please email BECU at [email protected] and provide your full name and phone number. Thank you.

• M

  M Gage
  1

  Went to simply cash a check, looked it up online, went to Branch signed in waited over 20 minutes while cashiers seem to sit at death not doing much, finally got helped right at closing and they say they can't cash a check because they don't have tellers at that branch. Doesn't say online doesn't say in the building, they said sorry and say it should be noted somewhere. Poor for BECU.

  Response from the owner

  M Gage, we would like to thank you for taking the time to leave valuable feedback and we apologize for the experience detailed in your review. We understand that you may be frustrated, and would appreciate it if you could give us the opportunity to speak with you. Please email BECU at [email protected] and provide your full name and phone number. Thank you.

• C

  Casey Penk
  5

  This is a small location but the staff is extremely helpful. I came here on a Saturday and checked in, followed by a wait of perhaps 10 minutes. I told the employee that I needed a new debit card, expecting to hear that I would have to fill out a form, go somewhere else, mail something in, or wait a few weeks. To my surprise, he asked for some identification and made me a new card right there. I even got to choose my PIN (rather than wait for it in the mail). I've never had such a straightforward and hassle-free experience with a financial institution. Nice work.

• R

  Ridley Hyde Wodewose
  1

  Just another bank, they've tried to lure you in with words like community oriented, but in reality all they see are dollar signs whenever a person walks into their location. I was trying to make payments on a car and a family emergency arose and BECU repossessed my vehicle with no warning after only a few weeks after missing a payment. I wouldn't trust this bunch of snakes again

  Response from the owner

  Hello Ridley, Thank you for your review. We're sorry this is the impression we left you with. It's important that we hear from our members, as we're continually looking for ways to improve. We would like to chat with you further. If you’d like to be contacted, please email us at [email protected]. Please provide your name, a good contact number and brief description of your situation and we'll follow up with you. We look forward to hearing from you.

• M

  Marcus Pederson
  5

  Won't switch to another bank.. no fees and no restrictions on how to manage your money. Have not had any problems with Becu for over 10 years.

  Response from the owner

  Thanks for the great review, Marcus! We definitely strive to provide positive experiences for our members and we’re glad to hear we met your expectations. We’ve share your compliments with the team! Have a great day!

• P

  Peach Rose
  4

  Wonderful facility and have had wonderful experiences with staff. I stopped coming here because I've had to many close calls with drivers failing to yield to pedestrians on N10 th street even with light right of way.

  Response from the owner

  Thank you very much for your wonderful review, Peach. We always love to hear from our members and we've shared your compliments with the team. Thanks for being a BECU member!

• Y

  Y
  1

  Perhaps the rudest branch I have ever step foot into. Was hassled and given short responses to my questions. Edit: went in again, same customer service as before. Told me to go to another branch. Very disappointing!!!!

  Response from the owner

  Hello Yaritza. Thank you for your review. We're sorry this was your experience with us when you came to visit our Renton Landing location. We appreciate you sharing as we're continually looking for ways to improve. The manager of this location would like to get in touch with you to see how we might be able to help recover. Please email us at [email protected] with your name, a good contact number and brief description of your situation and we'll follow up with you. We look forward to hearing from you.