BECU credit union Ramsay Way, Kent

BECU credit union Reviews

• C

  Carter Lim
  1

  Terrible service, you can't deposit here because there's no tellers. Waited 45 minutes just to be told I can't deposit a check there. The person at the front failed to inform me that after asking if I can deposit at this bank.

  Response from the owner

  Hi, Carter. We apologize that you had a less-than-ideal experience, and we appreciate your candid review. Your business is very important to us, and we’d like to learn more about your experience so we can improve our processes. Please contact us at your earliest convenience by emailing us at [email protected]. Please provide your name, a good phone number and a brief description of your situation. Thank you.

• H

  Hasibullah Yadgar
  5

  I got it a new account one of clerk her name is Amy she helped me alot thanks Amy you are the best.........

  Response from the owner

  Hey Hasibullah, Thanks for choosing us and leaving such a great review! We are happy to read that our team has been able to provide exceptional service for you. We'll be sure to share your experience with Amy and the rest of our team members as inspiration! We look forward to seeing you again soon.

• J

  Jeff Carbone
  5

  I needed to drop in and pickup a couple of cashiers checks and was extremely happy with the service I received. The staff were very helpful.

  Response from the owner

  Thanks for the awesome review, Jeff! We strive hard to meet expectations of our members and glad to hear we hit the mark for you. Thank you for being a member!

• A

  Abdisamad Mohamud
  1

  Short stuff waited there 45 minutes to seee someone needed to extend my ATM cash out

  Response from the owner

  Hello Abdisamed. Thank you for your review. We're sorry this is the impression we left you with and we’d like the opportunity to chat with you further. If you’d like to be contacted, please email us at [email protected]. Please provide your name, and a good phone number. Thank you.

• C

  Clemente Uriarte
  1

  My wife and I went to deposit money and the atm ate 600! Please beware, we filed a claim and only received 200. This is very troubling as we've been with becu for 7 years and have recently encountered issues with there ATM. sometimes they don't work , and now I'm scared to deposit my hard earned money there. I'm not sure what to do and considering switching banks.

  Response from the owner

  Clemente, we would like to thank you for taking the time to leave valuable feedback and we apologize for the experience detailed in your review. We understand that you may be frustrated, and would appreciate it if you could give us the opportunity to speak with you. Please email BECU at [email protected] and provide your full name and phone number. Thank you.

• R

  Rico Brown
  5

  This little satellite branch has great customer service and a very welcoming feel to it. They only allow cash withdrawals via the ATM's in the front, so chances are you won't ever have to interact with the personal bankers, but whenever I have, they are warm and courteous. The location is good and has good accessibility and parking. On top of that, BECU is great to bank with. No hidden fees, great rates on loans.

• P

  Prima Valenzuela
  1

  My husband came here to deposit money on his Credit Card. A member for over 17 years. You asked him to take off his mask? Why? Because he is a 6"2 brown man? Now you tell me? As he questioned you in regards to this what was your answer? We are in COVID and yes he is an essential worker he will not be removing his mask for anyone. Why would anyone come into a bank to deposit money on someones account fraudulently? Luckily we went to Auburn, NO need for him to take his mask off there! Profile Very Much Kent Location? Oh and I will be back to have a little chat with you about this situation.

  Response from the owner

  Hi, Prima, we are sorry to hear that your husband had a negative experience with our organization. We are thankful that you brought it to our attention. We understand that you both may be frustrated, and would appreciate it if you could give us the opportunity to speak with you. Please email BECU at [email protected] and provide your full name and phone number. Thank you.

• A

  Andrew Thompson
  1

  I stand by BECU, and I won't change my bank because I like their service elsewhere, but this branch is HORRIBLE. Terrible customer service everytime. I went in today to say I was going out of the country for a while, the clerk made me bring up the app on my phone and said "do it there" and that was it. What she didn't ask and I didn't know was that for trips longer than 90 days I need to contact BECU either in person or by phone because you cannot do it online. The bank is closed now and I have to do the same thing tomorrow.

  Response from the owner

  Hi Andrew. Thank you for your review. We're sorry this was your experience adding a travel note. We’d like to chat with you further about your visit. If you’d like to be contacted, please email us at [email protected]. Provide your name, a good contact number and a copy of your review and we'll follow up with you. We look forward to hearing from you.

• R

  Ryan
  1

  I sat here for 15 minutes while I watched an associate sit at her desk not helping anyone by the window. The branch manager also wasn't helping anyone. The other associates had people. There should be a focus on helping customers sitting and waiting. I understand there are things that need to get done, but in my business you'd never sell anything if you did that. Those things can wait, help your customers! At a bank you don't see tellers just ignoring customers in line, but apparently you can get away with that at a neighborhood financial center. Just bury your nose in your computer and type away.

  Response from the owner

  Hi Ryan. It's important that we hear from our members, as we're continually looking for ways to improve, so thank you for your candid feedback. Your comments have been shared with the leadership in this location and we'd like the opportunity to chat about your experience. If you'd like to be contacted, please email us at [email protected] and include your full name, a copy of your review and a phone number to reach you. Thanks!

• N

  Nicole Comfort-McDermott
  2

  20-30 minute wait for a cashier's check only to be told that their queue system was broken. Also, no one to man the quick service desk. There should always be a representative available to take quick service banking needs at neighborhood branches so that those needing banking transactions shouldn't have to wait for appointments.

  Response from the owner

  Hello Nicole. Thank you for your review. We're sorry this was your experience with us. It's important that we hear from our members, as we're continually looking for ways to improve. We’d like to chat with you further. If you’d like to be contacted, please email us at [email protected]. Please provide your name, a good contact number and brief description of your situation and we'll follow up. We look forward to hearing from you. Thanks.