BECU credit union 132nd St, Everett

BECU credit union Reviews

• C

  Cullen Tashiro
  5

  Service is helpful and it seems out of the people there, some I’ve seen are either genuinely caring or just really knowledgeable. I call it a decent to great place to go. The ATMs are good for cash deposits too. I used them at least 50 times.

  Response from the owner

  Thank you so much for your kind words, Cullen. We really appreciate you taking the time to share your experience with us. We value our members and look forward to continuing to work with you. Thank you for being a member.

• T

  Tom Nguyen
  5

  John, help me with my application loan. Dealer fault, was a very patient man. Wonderful to deal with, and stay till it was done. Wonderful set off employee's here.

  Response from the owner

  Thanks for the great review, Tom! We definitely strive to provide positive experiences for our members and we’re glad to hear we met your expectations. We’ve shared your compliments with the John and his manager! Have a great day!

• E

  El Shaitan
  4

  Drive thru is good at least you can get your cash quickly as long as there aren't slot of people. However you can't do cash transactions inside. To do that you have to goto the BECU in Everett and wait hours in line most times.

  Response from the owner

  Thank you so much for your feedback, El. We're sorry to hear your experiences in this branch have not been convenient. You're right, our Neighborhood Financial Centers do not have traditional tellers. BECU has invested in technology and self-service tools so that most routine transactions can be done via remote channels such as Online and Mobile Banking. While this is convenient and useful for a large part of our membership, we're also aware there are members who prefer or need to do business in person and long lines certainly don't make that easy. We're working hard to add services to reduce wait time.

• T

  TT on the Streets
  1

  They will lock your account for no reason without any way to unlock. Call and sit on hold for hours to unlock with no explanation. Happens multiple times a year. BEWARE!

  Response from the owner

  Hi, TT. We apologize that you had a less-than-ideal experience, and we appreciate your candid review. Your business is very important to us, and we’d like to learn more about your experience so we can improve our processes. Please contact us at your earliest convenience by emailing us at [email protected]. Please provide your name, a good phone number and a brief description of your situation. Thank you.

• T

  Terry Len
  1

  Terrible service. I went in there on Monday morning . NOT ONE person said hello or smiled at me, we were all wearing masks but you can still see a smile. The lady that took care of me never gave me her name. She did not appear to be happy when I told her that I did not have an appointment. I was there for 20 minutes with many staff walking around and not one greeting. As I sat I did here someone get greeted when they walked in. I will deal with Bank of America next time.

  Response from the owner

  Hello Terry. Thank you for your review. We're sorry this is the impression we left you with and we’d like the opportunity to chat with you further. If you’d like to be contacted, please email us at [email protected]. Please provide your name, a good phone number and brief description of your situation and we'll follow up with you. Thank you.

• S

  Sean Alm
  5

  Very helpful discussion with the banking expert around opening a Small Business account and all the necessary steps I'll need to follow. Gave great comparison tools and explained everything in detail. Looking forward to opening my new business account soon and having a local branch for support!

  Response from the owner

  Thanks for the great review, Sean! We definitely strive to provide positive experiences for our members and we’re glad to hear we exceeded your expectations. Looking forward to helping you open your business account soon. Have a great day!

• W

  Wes Livingston
  1

  Just needed to replace my debit card. Ayay what a waste of time. You must wait and wait and wait over an hour just ti get a new card. You should not have to wait for loans etc when your just getting a card. I could have drove to Evergreen got a card and drove back in less time.

  Response from the owner

  Hi Wes, we apologize that you had a less-than-ideal experience, and we appreciate your candid review. Your business is very important to us, and we’d like to learn more about your experience so we can improve our processes. Please contact us at your earliest convenience by email us at [email protected]. Please provide your name and a good phone number. Thank you

• R

  Rek Aksky
  5

  Finally! The closest BECU around my neighborhood! No more driving for 5 miles. Secured inside and drive thru ATMs. More Customer Services Staff around to quickly entertain and address your concerns. Spacious parking. A very convenient location to get-in and get-out do banking. Thank you BECU!

  Response from the owner

  Thanks for the great review, Roderick! We definitely strive to provide positive experiences and convenient locations for our members and we’re glad to hear we are hitting all the marks. Thanks for being a BECU member!

• y

  yoko kanazawa
  2

  Sad to post this. But it was very poor service at the Shoreline. Normally BECU has very good service, I hope they will be back to the better service or only this branch was bad, but it was sad.

  Response from the owner

  Hi, Yoko. Thank you for your review. We're sorry this is the impression you've been left with. It's important that we hear from our members, as we're continually looking for ways to improve. We’d like to chat with you further. If you’d like to be contacted, please send a direct message here and include your full name, and phone number and we'll follow up with you. Thanks!

• J

  Jesse Harris
  1

  No teller service, so worthless location. Only ATM access. I love BECU, but it really sucks only having one or two fully functional banking locations.

  Response from the owner

  Thanks for your feedback, Jesse. A large part of BECU's business model is returning as much value to our members as possible. One way to do this is by lowering the cost of banking. While our Neighborhood Financial Centers do not have traditional tellers, BECU has invested in technology and self-service tools so most routine transactions can be done via remote channels such as Online Banking and through our Mobile App. While this is convenient and useful for a large part of our membership, we're also aware there are members who prefer to do business in person, and that's great too. In addition to our main financial centers, we're part of a network of credit unions who assist BECU members at the teller window. We partner with many credit unions in the Puget Sound and you can find locations near you on our website by clicking the 'Locations/ATM's' tab on the top, center of the website. We'd like the opportunity to talk with you further to address your comments. If you'd like to talk, please email us at [email protected] and include your name and a good contact number and we'll follow up. Thanks!