BECU credit union Gateway Dr, Tukwila

BECU credit union Reviews

• Y

  Yona Ashagrea
  1

  Ziro customer service all they have is just name!

  Response from the owner

  Hello Yona. Thank you for your review. We're sorry this is the impression we left you with and we’d like the opportunity to chat with you further. If you’d like to be contacted, please email us at [email protected]. Please provide your name, a good phone number and brief description of your situation and we'll follow up with you. Thank you.

• K

  Kris Dillard
  1

  When I walked into the Northgate branch, granted my husband is a member and I am not, it felt like I was being rushed into a deal with no prior information. Instead of asking questions about what was needed and seeing the best way to go about the process, the teller, Shoshanon just began asking for information and inputting it into the computer. Never were my husband and I asked about our specific needs nor pre-screened to see if BECU would be a good fit for an auto refinance of if another financial institution would be a good fit based off of our household finance composition. Instead, it seemed like they were trying to meet a quota because of the hurried and rushed feeling that my husband and I felt. It was quite the uncomfortable experience. We called for the District Manager but ended up getting the branch manager instead who was completely dismissive and defensive. He did not listen to our concerns but instead just wanted to tell us how we were wrong and invalidated our feelings. I do not have an account with BECU and based on this interaction I will never get an account with them.

• L

  Leah Uhrich
  5

  I like that they have 24 hour coin machines in the entrance by the ATMs.

  Response from the owner

  Hi Leah, thanks for your great review! We're glad the coin machines are helpful.

• m

  m4c9yv3r
  5

  Love this bank hate the wait times, there’s always a 10 plus minute wait if there are more than a couple people in line. ***update 6/26 they’ve updated their customer service times, a whole lot better, thanks for taking time to review and update

  Response from the owner

  Hi, we're sorry to hear the wait was long when you visited. Our consultants work hard to help each member as quickly as possible and we've shared your comments with the team. Please don't hesitate to schedule an appointment which might save you time. You can do so directly on our website: https://www.becu.org/support/make-an-appointment

• C

  Cirrus Riley Kain
  1

  Do not seek advice they will just lie to get you to apply for products.

  Response from the owner

  Hello Cirrus, Thank you for your honest feedback. We're sorry you had a bad experience with our organization.Please email us at [email protected] and provide your full name and phone number at your earliest convenience. Kindest regards

• F

  Forrest Wedmore
  4

  This space previously contained a negative review. However I felt it necessary to come back and update this. I had an issue with one of my BECU credit lines so I went into the Greenwood branch and an employee named Ian Wood was so helpful and friendly that it turned me back into a believer. I look forward to working with BECU again.

  Response from the owner

  Hello Forrest. Thank you for your review. We're sorry this is the impression we left you with. It's important that we hear from our members, as we're continually looking for ways to improve. The manager of this location would like to chat with you further about your experience. We will be following up with you soon! Thanks and have a great day!

• D

  David Allardyce
  1

  Avoid if at all possible. I don't know if it's just this specific branch or not, but it's the worst customer service, and it seems like they're always confused about what needs to be done. I pulled a loan for a private party purchase of a motorcycle. It's been almost 3 months and I still haven't received license plates or tabs. (The current ones are expired) I've called multiple times and they always have a different answer to why i haven't received them. Now I spoke to a very rude lady who didn't even want to check with the department of licensing for me, and just said well it's not on BECU anymore and that I now need to contact the DOL and pay for new license plates, that I've already paid for, and basically saying not there problem anymore and I have to figure it out now. What a joke of a branch. I will definitely be discontinuing any business and closing my accounts with BECU.

  Response from the owner

  Thank you for your review, David. We’d like to chat with you further about your feedback. If you’d like to be contacted, please email us at [email protected]. Please provide your name, a good contact number and brief description of your situation and we'll follow up with you. Thank you.

• 馬

  馬文傑
  1

  Apparently, actually using a debit card is considered fraudulent. I’ve had it cancelled twice for using it in Everett, I live in Snoqualmie. I’m now in Arizona, four days into a road trip and now neither my wife nor I can use our debit cards, in spite of having ample money in our account. Ten minutes into BECU hold music, and no answer. Last week, BECU decided I was buying too many Nintendo Switch games for my son and blocked those transactions. Here is some advice for you Americans regarding banking: it works both ways. We deposit money and then you are expected to release it back when your soon to be ex-customer needs it. It is not a “deposit only” world.

  Response from the owner

  Thank you for your review, John. What you've described sounds incredibly frustrating and we'd like the opportunity to chat with you further about what happened. If you’d like to be contacted, please email us at [email protected]. Please provide your name, a good contact number and a brief description of your situation and we'll follow up with you. Thanks!

• H

  Humble Guru
  4

  The checking and savings accounts are easy to use. The rates on loans very competitive but sometimes the line to see a teller can get way too long! I am talking 30-40 people deep

• C

  Carla Villegas
  4

  Are there bank tellers that can deposit cash into my account?

  Response from the owner

  Hi Carla. Thank you for the 4 star review! You can find tellers at our Financial Centers in Tukwila and Everett, but we have many other options for cash deposits. To bank anywhere you can go here for more information: