BECU credit union Ne 20th St, Bellevue

BECU credit union Reviews

• A

  Arcade Denali Hunter
  5

  The staff at this location went above and beyond to help me. I came in right around closing time in a rush, I had to replace a card after mine was stolen. Nikayla R. was so incredibly kind and patient, and she helped me get a new card printed even though it took time past closing to get it to me. Her willingness to help saved me a whole lot of trouble and made my day!

  Response from the owner

  Thank you so much for your kind words, Arcade. We really appreciate you taking the time to share your experience with us. We value our members and look forward to continuing to work with you. Thank you for being a member.

• C

  Colin T
  1

  BECU was unable to deposit my check for a car loan. They made me open a savings account to deposit the check then they refused to cash the check I had to use their kiosk to deposit the check because their teller didn't want to do it. 1 moth later I got a letter my check wasn't cashed and I had to call to fix it. Waste of time. I use US BANK and am VERY SATISFIED. BECU is lazy.

  Response from the owner

  Colin, we would like to thank you for taking the time to leave valuable feedback and we apologize for the experience detailed in your review. We understand that you may be frustrated, and would appreciate it if you could give us the opportunity to speak with you. Please email BECU at [email protected] and provide your full name and phone number. Thank you.

• M

  Mari Maeda
  1

  Customer service at the office is decent. But it is nearly impossible to get online or telephone help. You have to have a patience of a saint to work with them.

  Response from the owner

  Hi Mari, Thank you for your feedback. You deserve better and we would love to show you that we can do better. We would appreciate another chance to earn your business. If you could give us the opportunity to speak with you.  Please email BECU at [email protected] and provide your full name and phone number.

• G

  Geoff Landskov
  5

  Great credit union and I've always had great experiences at this location. During this pandemic I needed to get a document notarized and their procedures and policies felt like they kept both myself and their staff safe. I was helped by Sheryll who was very professional and was able to get my document notarized within 5 minutes of walking in the door.

  Response from the owner

  Thanks for the great review, Geoff! We definitely strive to provide positive experiences for our members and we’re glad to hear we met your expectations. We’ve share your compliments with the team! Have a great day!

• M

  Max
  1

  Staff was not helpful and the front desk employee was rude. Got told to go to another branch to make deposit.

  Response from the owner

  Hi Max. We apologize that you had a less-than-ideal experience, and we appreciate your candid review. Your business is very important to us, and we’d like to learn more about your experience so we can improve our processes. Please contact us at your earliest convenience by emailing us at [email protected]. Please provide your name, a good phone number and a brief description of your situation. Thank you.

• B

  Bre Goss
  5

  We have both personal and business accounts at this branch of BECU. We have always enjoyed their staff and the convenience of being able to go in at any time and be able to use the ATM machines. My only desire is that I wish I could take increments of $5 and $10 out - instead of just $20.00. When I have transactions that need to be $225.00, or $230.00 this can get hard as I have to get more or less money then I need. I absolutely love the online payment system. So easy to use.

  Response from the owner

  Thanks for the great review, Bre! We definitely strive to provide positive experiences for our members and we’re glad to hear we continue to meet your expectations. We've shared your comments internally and thank you again for sharing your feedback. Thanks for being a BECU member!

• I

  Ilya M
  5

  Professional, efficient, courteous, and awesome banking team! There were a few misunderstandings (on my part) when several bank accounts and a loan were set up. The team figured everything out quickly and efficiently, then reset up some accounts to make things simpler and apologized for the confusion. Unmatched services and customer service! Thank you!

  Response from the owner

  Thanks for the great review, Ilya! We definitely strive to provide positive experiences for our members and we’re glad to hear we exceeded your expectations. Thanks for being a BECU member!

• J

  Jessi Moses
  1

  This bank has the worst security system for their debit cards. I have never had a bank account that has had so many fraudulent charges deducted from my account. On top of that they charge you NSF’s when you have money in your account. Don’t deposit checks with a high amount because they have no problem holding on to YOUR money.

  Response from the owner

  Hi Jessi. Thank you for your feedback. We're sorry this is the impression you've been left with. We'd like to speak with you to understand and address your concerns and provide guidance on how to avoid future fees and check holds. If you'd like to talk, please email us at [email protected]. Include your full name, good contact number and a brief description and we'll follow up with you. Thanks!

• J

  J. M.
  1

  I give them a lot of money (all of mine) and not being able to visit or call without an hour wait or outside normal hours is a deal breaker. You seem to offer less benefits than a normal bank, not more....

  Response from the owner

  Thank you for your review, Justin. We're sorry this is the impression you've been left with. It's important that we hear from our members, as we're continually looking for ways to improve. We’d like to chat with you further. If you’d like to be contacted, please email us at [email protected]. Please provide your name, a good contact number and a brief description of your situation and we'll follow up with you. Thank you!

• ف

  فرعون Pharoah
  1

  My personal banker was Marcel , becu you could do better he was rude he can't be working as a personal banker

  Response from the owner

  Hello Mina. Thank you for your review. It's important that we hear from our members, as we're continually looking for ways to improve. We’d like to chat with you further. If you’d like to be contacted, please email us at [email protected]. Please provide your name, a good contact number and a copy of your review and we'll follow up. We look forward to hearing from you.