BECU credit union Bridgeport Way, University Place

BECU credit union Reviews

• R

  Randy Heller
  4

  Great service. The open floor plan though, degrades the experience. It's like trying to conduct business discussion in a call center, with multiple discussions nearby. No dividers to buffer the sound. The staff are all great to work with.

  Response from the owner

  Hey Randy, Thanks so much for taking the time to share your experience with our service and staff. It is truly touching to know you think so highly of us! We also thank you for your thoughtful and candid review regarding the noise level in our branch and how loud it can get when it gets busy. Thank you.

• T

  Tiny Ty
  5

  We had came in there after my family got into a car accident needing a bank account to get a rental. Paige Ross was fantastic and walked us through the process perfectly she was kind and straight to the point. She really turned a bad situation into something better 😍😍 thank you Paige

  Response from the owner

  Thank you so much for the kind words, Tiny! We're so happy that your visit at our branch went so well. We are happy to continue striving to bring our members the best value and service with complete trust. Thank you for being a member!

• B

  Brenda Loomis
  3

  Had appointment at 10.30 signed in w code at 10.15 sat Mike at front desk made no eye contact w no one she was waiting on Tracy was busy w another customer got to becu as Mike continue to sit there waiting on no one Tracy called us and waited on us at 10.30 another new customer came in I helped her sign in she also looked at Miko no response from miko we both sat there like we’re the customer service she got waited on at 10.45 she not coming back

  Response from the owner

  Brenda, we would like to thank you for taking the time to leave valuable feedback and we apologize for the experience detailed in your review.  We understand that you may be frustrated, and would appreciate it if you could give us the opportunity to speak with you.  Please email BECU at [email protected] and provide your full name and phone number.   Thank you.

• D

  David Brooks
  5

  They have assisted in helping me deal with fraud and money management. They have helped me fill out credit applications and solve other problems that I have experienced.

  Response from the owner

  Greetings David, Thank you for taking the time to share your experience. We are happy to read that our team has been able to provide exceptional service for you. Our goal will always be to provide the best experience and we love knowing yours was no different. Hope you visit us again soon!

• A

  Ann Wairimu
  5

  BECU has been so helpful to us with my spouse..financing both our cars and when we needed to improve our new house they came in so handy with loan improvement loan. Alex B at Bridgport branch especially was so helpful..took us through everything ..explained all details,so patient and kind..We left very satisfied customers

  Response from the owner

  Thank you so much for the kind words, Ann! We're so happy that your visit at our branch went so well. We have shared your comments with Alex and their manager. We are happy to continue to strive to bring our members the best value and service with complete trust. Thank you for being a member!

• J

  Jeff Gibberman
  1

  BECU is not concerned with people first like their tagline, they took my money. I am having difficult financial times, and disabled, and unable to work. I have an overdue credit card with them. I had money taken from my checking account to pay for this credit card - this was unauthorized by me. They explained their policy to do this. I explained my situation and requested an exception be made given my disability and financial distress, this was some of my last savings money - and they refused to offer a better solution. They claim to put people first, and they are basically throwing me out on the street by taking some of my last savings money to get by. As an American, I am ashamed to write this review.

  Response from the owner

  Hi Jeff, we are sorry to hear that you had a negative experience with our organization. We are thankful that you brought it to our attention. We understand that you may be frustrated, and would appreciate it if you could give us the opportunity to speak with you. Please email us at [email protected] and provide your full name and phone number. Thank you.

• M

  Mike Long
  5

  Today I met with a BECU member to buy my car. She was pre-approved for a loan from her BECU in Woodinville. She be was told she just needed to walk into any branch to get the loan processed. We walked in at 12:30 and there was quite a line. Linda greeted us and when she found out we were doing a private auto loan she was a bit worried as they were suppose to close in 20 minutes and the process can take up to an hour. She also told us we were supposed to have an appointment. Because the BECU member had driven almost 2 hours Linda and her manager Alex decided to stay late to help us out. This is the definition of AMAZING CUSTOMER SERVICE. Thank you UP BECU

  Response from the owner

  Thank you so much for the kind words, Mike! We're so happy that your visit at our branch went so well. We are happy to continue to strive to bring our members the best value and service with complete trust. Thank you for being a member!

• e

  elly bean
  1

  If you travel DO NOT use becu. If you run into any trouble or need assistance it will be a NIGHTMARE getting accurate information or assistance from this bank. Very disappointing service. Left me in a horrible situation due to their repeated mistakes and misinfo.

  Response from the owner

  Hi elly bean, we apologize that you had a less-than-ideal experience, and we appreciate your candid review. Your business is very important to us, and we’d like to learn more about your experience so we can improve our processes. Please contact us at your earliest convenience by emailing us at [email protected]. Please provide your name, a good phone number and a brief description of your situation. Thank you.

• S

  Shae Swanson
  1

  I never write reviews but had unacceptable customer service today. I waited for 45 mins while to have a new debit card made (12pm) and one of the women came out and said they were closing immediately for no reason. 2 of the ladies were in there just talking from desk to desk for 20 mins before hand and knew I was out waiting. I was given attitude when I asked for the reason for closing and those 2 co workers that were talking the entire time I was there came up behind her were just standing there whispering to each other staring at me. This is my local branch but I’m not coming back, that’s not how you treat members.

  Response from the owner

  Daijo, we would like to thank you for taking the time to leave valuable feedback and we apologize for the experience detailed in your review. We understand that you may be frustrated, and would appreciate it if you could give us the opportunity to speak with you. Please email BECU at [email protected] and provide your full name and phone number. Thank you.

• C

  Charlie Cat
  5

  I have been a member for almost 3 years and have always had wonderful experiences at this branch. Yesterday I went in with a few questions and left in a better place then when I came in. Thank you Laura for all your help and kindness. I appreciate all the help and peace of mind!

  Response from the owner

  Thanks for the great review, Charlie! We definitely strive to provide positive experiences for our members and we’re glad to hear we met your expectations. We’ve shared your compliments with the team! Have a great day!