BayPort Credit Union Cunningham Dr, Hampton

BayPort Credit Union Reviews

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  Noah Vaughan
  5

  Had such a pleasant time here this afternoon. Just had to get a document notarized and change our address. Kim was so nice and wonderful! Thank you 😊

  Response from the owner

  Thank you for the warm review Noah! We're thrilled to hear that you're enjoying your banking experience and receiving such great service. If you are ever in need of any assistance please do not hesitate to reach out. https://www.bayportcu.org/contact/

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  Tiara Moore
  1

  If I could give this credit union a zero I would. The customer service is terrible. When you ask a question, the tellers will always respond with a smart remark. I spoke to a Rachel over the chat and she was nice nasty. Also, the tellers at the window were horrible at explaining why a hold was placed on my funds. I was told when I signed up that my checks would be available after my husband and myself made this a direct deposit account. My money is still being held. They are terrible. I'm looking for a new credit union now.

  Response from the owner

  Thank you for taking the time to write a review, Tiara. We would love the to opportunity to help resolve the situation described in your review. If you would like to further discuss the circumstances of this incident, please send an email with your contact information to [email protected] and someone will reach out shortly.

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  Holly Legrand
  1

  BayPort doesn’t care about it’s members during the pandemic. You only have 60 days to dispute a charge. Companies say Covid delayed us, shipping services are delayed. True story it does take USPS to deliver a package. Thanks BayPort for allowing them to steal my money!! I am looking elsewhere for my banking needs. Such a shame. I’m looking elsewhere for my banking needs.

  Response from the owner

  Hi Holly, our members' safety and well-being are top priority during the COVID-19 pandemic. If you would like to discuss this issue further, please reach out to our Contact Center. Thank you. https://www.bayportcu.org/contact/

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  Cyndi757
  1

  My daughter ( who’s 19) and I went to open new accounts. From the moment I met the bank representative, the energy was negative. I did not feel welcome. She did not smile or properly greet me at all and her facial expressions were non existent. Not even half way through me being there, I decided not to open my account and left. I will never come back there. I went to the office where my daughter was opening her account and asked the banker if she could excuse my daughter. I asked her how did she feel about the banker she is talking to and did she seem friendly. My daughter said no and the banker acted as if she didn’t want to be there. I informed that banker also that no accounts will be opened. I also made sure that co workers, friends, and family members were aware of our less than pleasant exeprience there.

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  Saadiq Ahmad Edmond
  1

  I have banked with Bayport since I was 15 years old and I'm 28 now. I started while they were Ft. Monroe Credit Union and didn't even have debit cards. Yesterday was the first time I'd ever experienced ANYTHING like what I experienced dealing with their over the phone customer service. I was refused service after verifying: my name, social, date of birth, previous 2 addresses, current address, mothers maiden name, security questions, deposit dates, draft dates and amounts, loan information, mother's date of birth etc. Do you want to know why? Because my voice didn't match my ID. I even offered to read my organ donor number from my license because I had it on me. I called my mother an authorized user on this account to have her verify. Now I have to take off work to file a fraud claim because they have blocked me from accessing my information online. I will be pulling EVERYTHING I have with you all. I'm still in shock.

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  Laura Crenshaw
  5

  Bayport CU is the way to go! I have banked with Bayport CU for over 20 years! They go out of their way to accommodate their customers and I have never had a bad experience! I highly recommend them for any of your banking needs!!!! You all take banking to another level with customer service, efficiency, and your can do attitude! Thanks to all of you for your hard work!

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  Devin Michaels
  5

  I bank out of the (2300 Cunningham Drive) Hampton, VA location and have had very good customer service experience with one particular individual named Deborah Taylor. She calls me every so often to remind me of payments, she's explained things I needed help with, et cetera. She is very patient and respectful, and she has been a great representative of Bayport overall. I don't remember what she said her position is called, but I really appreciate her professionalism and the way she does her job.

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  Daniel Woodard
  1

  No longer supports cash app.. thank you but I'll decide where I can and can't transfer my money, I've never heard of any other bank forcing you to use zelle instead ..account cancelled

  Response from the owner

  Hi Daniel, thank you for sharing. Zelle® is a fast, safe, easy and contact-free way to send money to those you know and trust. However, Cash App is still available to you outside of our Mobile Banking App. If you would like to discuss the issue further feel free to reach out to our Contact Center and one of our representatives will assist you shortly. https://www.bayportcu.org/contact/

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  Nicole Morro
  1

  Worst and I mean worst bank I have ever dealt with. They steal your money, treat you like a the lowest of society and talk down to you when you call. Do not bank with them!!!

  Response from the owner

  Hi Nicole, thank you for the review. We're sorry to hear that you are not pleased with your experience. Is there something specific you need assistance with. Please reach out and let us know how we can help. https://www.bayportcu.org/contact/

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  Kiel Brander
  5

  Hollie provided superior service. She handled my car selling transaction professionally and swiftly.

  Response from the owner

  Thank you for sharing, Kiel. We're thrilled to hear you received such great service. If there is anything else we can assist you with, please do not hesitate to reach out. https://www.bayportcu.org/contact/