Banner Bank S Kimball Way, Boise

Banner Bank Reviews

• D

  Danielle Lofgren
  3

  I have had good experiences here in the past but my last two experiences have been mediocre. The first time I wanted to check on some savings bonds and instead of just checking their worth, the teller cashed them for me despite some of them not having fully matured and not checking with me first. This is obviously not reversible. Today, I put some coins that were in a bag and the (different than last time) exasperated teller asked somewhat accusingly if I knew how much was in there to which I responded. She took my money to be deposited and came back annoyed saying I was wrong and gave me the correct amount. Ok, so I messed up my math, thank you for checking on that... You're a bank. Service has also been very slow. I guess I better economy does not mean better customer service.

• L

  Lee
  1

  Been with this bank for 12+ years. They use to be helpful but times gave changed. Stay clear of Banner bank if you can.

  Response from the owner

  Hi Lee - thank you for sharing your feedback but am sorry to hear that your recent experiences haven't been positive. I will share your comments with the branch team and bank management. In the meantime, if there is anything we can do to assist you, please call us at 800-272-9933. Thank you.

• T

  Tasha Kot
  5

  Love banking here!! The staff here is super helpful, especially Emmy!! Thanks for all you do! You’re very appreciated.

  Response from the owner

  Thanks, Tasha! We appreciate the kind words and most of all, thank you for banking with Banner! :)

• J

  Jessi Paisley
  1

  Uh, excuse me? This place is AWFUL. My husband had to take care of something and the ATM at banner bank took the money back in (less than 60 seconds) stating the money was not taken in time and ARE NOW SAYING ITS GOING TO BE A WEEK BEFORE WE GET OUR MONEY BACK?

• J

  Justin Stiffler
  5

  0 atm fees and they reimburse if the atm charges a fee. great customer service at this branch.

  Response from the owner

  Thanks so much, Justin! It's great to hear you enjoy the ATM perks and friendly service. :)

• p

  patchchristensen
  5

  Free, no minimum balance checking. They are always friendly and even send me a birthday card every year.

• A

  Anne Reeve
  5

  I've been banking at Banner since 2006 and can see no reason not to continue. Helpful, friendly, convenient!

  Response from the owner

  Awesome! We're so happy to have you as a client. :)

• r

  rs evp
  3

  Service is good. Rate structure is high

  Response from the owner

  Thanks, Robert!

• J

  Jane Smith
  1

  Steer clear. Pick almost any other bank. I have been a customer for over a decade, and within the past few months new fees are getting tacked onto EVERYTHING. Checking accounts now have daily balance checks (I had a transfer coming through so dipped below the threshold for <24 hours, but was charged $4 nonetheless). A new "external transfer fee," where I had to pay $2 just to transfer money from Banner Bank to my outside account. I asked if they could excuse the $4 fee, as I didn't realize the balance check was that strict (again, less than 24 hours my balance was below), but the response was, "No, we can't." Cool. Not sure how they hope to maintain a foothold when there are tons of other banks without fees and with much better customer service.

  Response from the owner

  Hi Jane. It sounds like we’re not meeting your expectations. Please come to one of our branches or call us at 800-272-9933 so we can discuss the problem.