Banner Bank Sw Main St, Portland

Banner Bank Reviews

• E

  Esteban R
  1

  Extremely unprofessional bank. Zero (ineffective) communication between branches and between branches and Corporate. Different answers to the same question between branches. Sluggish, unresponsive processes. And the worst of it is - they don't seem particularly concerned with this performance.

  Response from the owner

  Hi Esteban - thank you for letting us know but am sorry to hear about your experience. This is certainly not the level of service we strive to provide. I will share your comments with the branch and bank management.

• D

  DK All Day
  1

  Worst Bank I've experienced. I went there one month before my mortgage was due to set up auto pay and deposit 3 months of payments in the checking account to transfer to loan. The transfer was NEVER set up i learned when the mortgage was due. I went back to the bank. When I left I asked "is everything set up now?" The response was "Yep, as long as you have money to transfer. " I thought that was a strange comment. Now, today 2 transfer for the loan is in pending. And I honestly think this was done on purpose by the Bank Rep. Something as simple as setting up auto pay from the checking account to loan has been a hassle. I can not cancel the extra charge online. So now I need to wait until Monday to see if I can get 1 mortgage payment to go back to my checking account. I only want to use this bank to auto pay my mortgage and it can't even do that. No customer service over the weekend is frustrating.

  Response from the owner

  Sorry to hear about your experience. That sounds very frustrating and is not the level of service we strive to provide. I will share your comments with the branch and bank management. Thank you for sharing your feedback.

• E

  Elizabeth Zenger
  5

  Nothing I can say would be enough to thank these people for their excellent banking service. I switched to Banner Bank for both business and personal account several years ago. Their service is top-notch and personalized. I especially recommend them as a choice for small business banking, as there are no fees for a business checking account. I switched from a competitor when that "small bank" started charging fees to business accounts. I'm so glad that I did!

• A

  Ali Rodgers
  5

  This is the best bank out there. No monthly fees for their bank account, unlike Chase, and they even reimburse ATM fees if I use another ATM! If I'm in a hurry, they even fill out the deposit slip for me. Top notch service that's so hard to find these days. Love them!!

• H

  Helene Green
  1

  Please don't do any more upgrades. I am locked out of my account and again I have to call your office for permission to access my own money. I am ready to go elsewhere

• s

  sirayuki KoBo
  5

  They are very kind and great service! And no fees! That is the wonderful bank!!!

• J

  Joshua Holmes
  5

  Love this bank! Great service and awesome staff!

  Response from the owner

  Thank you for your 5-star review and the awesome comments. We will pass them along to the branch staff.

• M

  Matthew Lawson
  5

  You will not find better service anywhere. In ten years of patronage I have never been charged any fees of any kind.

• B

  Brett Angnos
  5

  I love this bank. Too many benefits to share.

  Response from the owner

  Hi Brett - Thank you for your kind review! We are happy to have you as a client.