Banner Bank Fletcher Pkwy, El Cajon

Banner Bank Reviews

• J

  Jason Kardos
  5

  I had my personal and business bank account at another major bank for years and never thought of switching. Their service was okay, however I made the switch to Banner Bank once my bank physically burned down! In addition, my old bank did not even try to help me with applying for any of the Paycheck Protection Program (PPP) loan program. (The PPP was created by the SBA to help business through the pandemic). I worked with the Banner Bank Branch manager, Dan Newland, at the Fletcher Parkway branch. He was very personable and held my hand through the whole process of applying for the loan. I was able to get approved for two PPP loan programs with Dan and his staff's old fashion customer service. I have also used the bank's call center when I do not physically go in the bank and do phone banking. They have been very personable on the phone. I have initiated several bank wires from my account which you have to go in the bank branch and they went through with no problem. I was concerned I may not have access to ATM and cash checking as much when I made the switch to Banner Bank, however Banner does have a phone app for cashing checks remotely. I have also driven by the Point Loma, Claiermont, and Escondido branch offices. Currently I am using my Quickbooks feature to connect electronically with my Banner Bank account so that I do not have to manually input my numbers which is really nice. I recommend checking out Banner Bank if you are considering a switch. I heard they also specialize in SBA and boat loans and that they are one of the few banks that like lending on land.

  Response from the owner

  Wow, Jason, what a glowing review! We're thrilled that you chose Banner Bank when you were faced with a decision regarding a new bank, and we're even happier that you seem pleased with your choice. Thank you so much for banking with us.

• M

  Michael Espinosa
  5

  Great bank! You can actually speak with the manager and the staff and they are very helpful. If you are a business owner and looking for bankers that actually care, I recommend Banner Bank in El Cajon.

  Response from the owner

  Thanks so much for the review Michael! We're so glad to hear about your good experience with the El Cajon branch, and will share this feedback with them.

• D

  Dana Rittenhouse (Dana)
  5

  Great Bank. This is a bank that is here to serve you whether on line or in person. I first visited their website and was impressed with all the services they offer without taking fees every time you do something. You can use ATMs anywhere without fees and that is a great service.. No demanding direct deposit of your paycheck easy to avoid account fees and all the services you need either free or at a reasonable fee. The employees in the bank were very nice and very professional. If you are looking for a bank for real people, this is it.

• B

  Barbara Christopher
  5

  I have had excellent service at Banner Bank. Thank you for providing Customer Service and Fraud Protection. Have a great day Barbara E. Christopher.

  Response from the owner

  Thanks, Barbara. We appreciate your feedback and hope you have a great day, too!

• S

  Scott Swaaley
  5

  I own a small San Diego-based business that manufactures industrial safety products and I am completely in love with the team here at Banner Bank. I've been working with them for years now and they continue to impress me on a regular basis. I am not one that easily gives praise so I want to be very clear on specific as to why they are so amazing. Here goes. My interactions have all been with Erin(Personal Banker), Peymon (VP Business Banking), and Dan (Branch Manager). I was first introduced to Banner by the local SBDC while I was looking for a line of credit to begin manufacturing and marketing our first industrial product. After being refused even a conversation by most banks (including ones I’d banked with for decades!), Banner made an extra effort to get to know me, my company, and to see how they could help. Peymon walked me through the whole process and I felt like a VIP, despite the fact that I was essentially a new one-person business. They did their due diligence, like any good bank should, and when we encountered obstacles in the process they worked with me and went over-and-above to help find financing that was a match for me and my company. The entire process was one-on-one human communication with someone that cared for me and my business. As a result, we obtained financing for our early manufacturing runs and are now running a successful business! Fast forward to 2020 and COVID-19. Every business I know was struggling and most banks were months behind in trying to figure out the Paycheck Protection Program. Not Banner. Erin responded to phone calls and emails within 10 minutes and kept me in the loop as things developed. As a result, my company received PPP funding in early April, months before most of my peers had even been allowed to submit an application to their banks. During the most stressful time of the last decade, Banner’s service still impressed! And it’s like this every day. Need a reference or have a question for the branch manager? Dan is on it! Struggling with online banking or made a mistake with a transfer between accounts? No problem - Erin will walk you through it personally. Want to chat with a lovely human when you call your bank? That’s Banner. It should go without saying that I’ve now moved all of banking to banner, both personal and business. I can't recommend them enough.

  Response from the owner

  Scott, thank you so much for taking the time to write such a thoughtful and kind review. We'll be sure to share it with the team in our El Cajon branch! It sounds like every member of the team has contributed to providing an excellent experience for you and your business' financial needs. Thanks much for choosing to bank with us!

• s

  shahla malikyar
  3

  I just open an account at this bank so far it is not very convenient I went to the bank to open a safe posit box they told me to come some other time since the person who do these things is not there , Today I called to find out if that person is there befor I go to the bank they told me to call back in 10 minutes , so far it’s frustrating .

  Response from the owner

  Hi Shahla - Thank you for your feedback. At Banner, we live by the motto, 'do the right thing.' It sounds like we can do better, as this is not the experience we would like you to have. Your comments have been shared with our El Cajon team and do appreciate your feedback. Thanks!

• D

  Daniel Fernandez
  5

  Everyone is friendly and helpful, and short lines which is my favorite thing about the bank.

• D

  Darwin Sinram
  5

  SO much better in all respects than my last bank!

  Response from the owner

  Awesome! Thanks for your feedback, Darwin. :)

• S

  SD 1
  5

  Excellent customer service !! These guys will go above and beyond for you !!

  Response from the owner

  Thanks SD 1 for the review and recognition of our team in El Cajon. Excellent service is our goal, and we're delighted to serve our clients!